GTS Poulsbo - Network outage - Lumen outage in the area being investigated. Monday 24th March 2025 09:50:35

3/24/2025 07:00 EST - GTS Poulsbo lost network and phones overnight. Lumen outage in the area being investigated. Lumen Ticket #: 31395367

This is to confirm that an update has been recorded on Lumen ticket(s): 31395367 Event Conclusion Summary

Start Time: March 24, 2025, 09:12 GMT Stop Time: March 25, 2025, 18:19 GMT

Root Cause: A fiber fault in Tacoma, WA is impacting client services.

Fix Action: The fiber was spliced, thus restoring service to a stable state.

This service impact is over. Lumen Network Operations Center (NOC) management will be reviewing this outage for any additional analysis or discovery. In some cases, you may need to reset your services locally at your equipment. If a service issue continues after that reset, please contact the Lumen Repair Center for help.

Posted 1 week ago by :username

GTS Poulsbo - 2025-03-24 18:56:06 GMT - Repair crews are in transit to the damage site. Once onsite, they will place the new fiber and prepare it for splicing. Lumen will not have access to splice on the property until March 25 at 00:00 GMT. Splicing of the 864 count cable will commence around that time with an estimated time to restore services of March 25 at 15:00 GMT. Any new developments will be communicated as soon as possible.

Posted 1 week ago by :username

GTS Poulsbo Lumen update - 2025-03-24 15:50:57 GMT - Field Operations is onsite testing the fiber to isolate the suspected fault.

Posted 1 week ago by :username