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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Maintenance
Syncplicity Maintenance - Regular maintenance window

10/6/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 4 hours.

Syncplicity Maintenance - Regular maintenance window

10/8/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 3 hours.

Comcast Maintenance: 3s025 State Route 59

10/27/2025: Comcast Maintenance: 3s025 State Route 59

Pioneer Wichita - Scheduled Mintenance

11/03/25 23:00 PM EDT - 05:00(+1)

Maintenance Notification

Account Number: 001-1001-091541201

Service Address: 1916 S KESSLER ST, Wichita, KS 67213

On November 03, 2025 we will perform scheduled maintenance, which may impact your service. Our technicians are committed to completing the work as quickly as possible to minimize your business disruption.

While the maintenance is scheduled during the window below, your service may not be impacted the entire time.

Maintenance Overview

Account(s): 001-1001-091541201

Start Date: November 03, 2025

Start Time: 11:00 PM

End Date: November 04, 2025

End Time : 05:00 AM

Expected Impact: Full Disruption

Ticket: ECR000002248678

CMI Cummings: Comcast maintenance.

11/11/2025 0:00 EDT - CMI Cummings: Comcast maintenance.

Past Incidents

Friday 19th December 2025

TNB Maspeth: Site is under construction and will be offline for an undetermined length of time.

12/19/2025 12:00 EDT - TNB Maspeth: Site is under construction and will be offline for an undetermined length of time.

CBMI Lynchburg: Local area power outage.

11:42 EDT - CBMI Lynchburg: Local area power outage.

  • 15:07 EDT - CBMI Lynchburg: Local area power restore. Network restored.

    • Sunday 7th December 2025

    CBMI Harrisonburg: Network Outage.

    12/7/2025 01:25 EDT CBMI Harrisonburg: Network Outage.

  • 12/8/2025 14:50 EDT CBMI Harrisonburg: Network restored. Provider equipment failure.

  • 12/8/2025 08:41 EDT CBMI Harrisonburg: Network Outage. ISP equipment failure.

    • Wednesday 3rd December 2025

    CBS Woodlawn: Network outage.

    12/3/2024 14:31 EDT CBS Woodlawn: Network outage.

  • 12/3/2024 20:31 EDT CBS Woodlawn: Network restored. Local ISP outage.

    • Tuesday 2nd December 2025

    GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP.

    12/2/2025 9:35 EDT - GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP.

  • 12/3/2025 01:40 EDT - GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP. Smartsheets support has implemented a fix: Email functionality has been fully restored and is operating normally.

  • 12/2/2025 11:26 EDT - GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP. Smartsheets support has implemented a fix and is monitoring.

    • Tuesday 25th November 2025

    GMS Wide: Outlook Application - Search function degraded, reported from MS Office.

    11/25/2025 5:02 EDT - GMS Wide: Outlook Application - Search function degraded, reported from MS Office.

  • 11/27/2025 0:00 EDT - GMS Wide: Outlook Application - Search function degraded, reported from MS Office.

    • Thursday 20th November 2025

    GMS Wide: Onestream production is currently in outage.

    11/20/2025 18:00 EDT - GMS Wide: Onestream production is currently in outage.

  • 11/21/2025 14:59 EDT - GMS Wide: Onestream production has been restored. Onestream support reported functionality issue on their system.

    • Monday 17th November 2025

    WBM Fresno - Power Outage

    11-17-25 17:37 EST WBM Fresno - Power Outage Dear Valued PG&E Customer, We are writing to inform you of an outage near 4025 E CENTRAL AVE, FRESNO, 4046 S PEACH AVE, FRESNO. Due to significant weather crews are assessing damages across PG&E’s service area, we will provide you an estimate of your restoration within 24 hours.

  • 11-17-25 21:30 EST Power was restored

    • Carrier (ISP) GTS Eugene - Network Outage

    11/17/25 2:18 PST - Network Outage - verified power and rebooted all networking equipment, local contact is Dan Bell - 5412281770, yard came back up at 6:50 PST for a total outage of 4 hours and 32 minutes. Suspected ISP issue.

    Friday 14th November 2025

    Carrier (ISP) CBMI Chester - Network Outage

    11/13/25 15:39 EST - Network Outage, verified power and restarted equipment, Comcast outage in the area, restored at 16:42 EST total outage time 1 hour and 3 minutes

    Tuesday 11th November 2025

    Carrier (ISP) TEJ Houston - Network Outage

    11/10/25 18:58 CST - Network Outage - Power verified, Potentially an ISP issue. No restart of equipment and site came back online at 11/11/25 6:29 CST - Total outage time 10 hours and 31 minutes

    Friday 7th November 2025

    TMG West Union - Network and phones down due to ATT Equipment issues.

    11/7/2025 12:30AM EDT - TMG West Union - Network and phones down due to ATT equipment issues.

    Att ticket CS2432927

  • Cisco Meraki confirms network is restored

    • Thursday 6th November 2025

    Carrier (ISP) GTS Woodinville - Network Outage

    11/5/25 1:44 PST - Network Outage - Verified power and restarted equipment. Comcast reported an outage in the area. Network connection restored at 14:39 PST for a total outage time of 12 hours and 55 minutes

    Wednesday 5th November 2025

    Power Issue RSE Jacksonville - Network Outage

    11/4/25 20:04 EST - Network outage - Traced the issue to a tripped circuit breaker on the UPS. Once that was reset power was restored and the network came back up with the rest of the equipment. Joe Dickinson is the local contact. Restored 11/5/25 7:23 EST total outage time is 11 hours and 19 minutes.

    WEBUI/Trend: Printing is in outage.

    11/5/2025 7:46 EDT - WEBUI/Trend: Printing is in outage.

  • 11/5/2025 11:56 EDT - WEBUI/Trend: Printing restored. Issue found with printing service on server.

    • Monday 3rd November 2025

    MS Office Add-Ons: All addons being restricted.

    11/3/2025 12:00 EDT - MS Office Add-Ons: All addons being restricted.

  • 11/5/2025 12:00 EDT - MS Office Add-Ons: All addons being restricted. Restrictions turned on by GMS Systems and Security Teams.

    • Thursday 30th October 2025

    Local Network JB Materials Pomona - Network Outage

    10/30/2025 17:38 EDT JB Materials Pomona - Network Outage power verified on site. Our equipment and provider equipment cycled with no change. Service ticket is being called in.

  • Frontier ticket #6993948 Network Restored 10/31/25 08:22. Root cause unknown

    • GTS Missoula - Network and phones down

    10/30/2025 01:00PM EST- GTS Missoula lost network and phones. Lumen ticket 33115648

  • Stop Time: October 31, 2025, 05:45 GMT

    Root Cause: A fiber cut on a local providers network in Denver, CO impacted client services.

    Fix Action: The fibers were repaired, thus restoring services to a stable state.

    • Wednesday 29th October 2025

    Verizon: Reported issue with inability to not create new e-sims.

    10/29/2025 12:00 EDT - Verizon: Reported issue with inability to not create new e-sims. Effecting SOS and devices without service.

    Tuesday 28th October 2025

    GAT Lakeland: Network outage.

    10/28/2025 6:00 EDT - GAT Lakeland: Network outage.

  • 10/28/2025 9:35 EDT - GAT Lakeland: Network restored. Network loop located on switches.

    • Monday 27th October 2025

    Cellular (ISP) TMG Greenville - Network Outage

    10/25/25 2:35 EST - Network outage. Ended up being the cradlepoint they were using had a billing issue. Once that was resolved the site came back up - 10/27/25 11:25 EST - Networking is working on getting the ATT fiber back up as well.

    Thursday 23rd October 2025

    Carrier (ISP) CBSI Fredericksburg/Stafford - Network Outage

    10/17/25 11:37 EST - Network outage. ISP issue which was resolved by 13:25 EST. Total outage time 1 hour 48 minutes