Some systems are experiencing issues

About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Friday 21st February 2025

Carrier (ISP) OVS - Stow, OH - Network Outage

2/21/25 - 4:45 EST - Network Outage, yard going up and down until 2/21/25 - 6:16 EST, suspected ISP issue. Total outage time 1 hour and 31 mintues.

Thursday 20th February 2025

JB Perris - Network outage

2/20/2025 06:00AM EDT - JB Perris network and phones down. Frontier ticket 3783584

Tuesday 18th February 2025

OneCloud - Vendor reporting outage.

2/18/2025 12:56 EDT OneCloud - Vendor reporting outage. Issue causing phone to go to Voicemail and state location is closed.

Carrier (ISP) CWM Harrisonburg - Network Outage

2/17/25 - 14:46 EST - Network Outage, suspected ISP issue. Called it in. Circuit restored by 16:16 EST for a total outage of 1 hour and 30 minutes.

Friday 14th February 2025

Carrier (ISP) MR Lee - Alsip - Network Outage

2/14/25 - 6:56 CST - Network outage for 6 minutes until 7:02 CST. Suspected ISP blip.

Carrier (ISP) GTS - Missoula - Network Outage

2/13/25 - 23:23 MST - Network Outage. Came back up on it's own as the employees got in at 2/14/25 - 6:01 MST. Suspect an ISP outage - total outage time is 6 hours and 38 minutes.

Thursday 13th February 2025

Duo DUO SMS/Phone call logins delivery failure

All Deployments: Admin Panel Logins and Telephony Authentication

New incident: Investigating

We are currently investigating an issue causing Admin Panel login and SMS/Phone Call delivery failures across all deployments.

  • All Deployments: Admin Panel logins, Device Management Portal, Risk-based Authentication, and Telephony Authentication

    An update has been posted

    We have identified the issue causing Core Authentication Service, Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix.

    Time posted

    Feb 13, 15:12 EST

  • All Deployments: Admin Panel logins, Device Management Portal, Risk-based Authentication, and Telephony Authentication

    Incident status: Identified

    We have identified the issue causing Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix.

    Time posted

    Feb 13, 14:01 EST

    • Power Issue CMI Atlanta - Network Outage - Power Outage

    2/13/25 - 1:39 EST - Network Outage, verified power outage, power company estimated back up at 10:30. Power restored & network back up at 10:52 EST. Total outage time is 9 hours and 13 minutes

    Wednesday 12th February 2025

    Local Network Chaparral Materials Albuquerque Sto - Network Outage

    02/12/25 12:08 PM EST Chaparral Materials Albuquerque Sto - Network Outage due to provider outage (Comcast). Due to be resolved 15:00 EST

  • 02/12/25 14:05 PM EST Comcast resolved issue and network came back online

    • Tuesday 11th February 2025

    TMG Evans: Network outage.

    2/11/2025 15:09 EDT TMG Evans: Network outage.

  • 2/12/2025 10:10 EDT TMG Evans: Network restore. Netwok outage caused by sfp adapter loose in ISP equipment.

  • 2/12/2025 09:03 EDT TMG Evans: Network outage. GMS equipment power verified. Open support ticket with provider: INC3587632.

    • Thursday 6th February 2025

    Wildcat Materials WCM - Springfield - Network Outage

    2/6/25 - 7:15 CST - Network Outage, appears to have been a blip at the Dallas datacenter, restored at 7:33 CST for a total outage time of 17 minutes.

    Wildcat Materials WCM - Joplin - Network Outage

    2/6/25 - 5:15 PST - Network Outage, appears to have been a blip at the Dallas datacenter, restored at 5:33 PST for a total outage time of 17 minutes.

    Thursday 30th January 2025

    Local Network ASI Southfield - Network Outage

    01/30/25 14:22 EST ASI Southfield - Network Outage for approx 7 minutes. Network restored on its own 14:29 EST

    Wednesday 29th January 2025

    GTS Missoula - Network Outage.

    1/29/2025 18:01 GTS Missoula - Network Outage.

  • 1/29/2025 20:57 GTS Missoula - Network restored. ISP.

    • UBM - Cincinatti - Network Outage

    1/29/25 - 00:13 EST - Network outage detected. Unknown cause. Site came back online at 1/29/25 - 03:46 EST for a total outage time of 3 hours and 33 minutes.

    Thursday 23rd January 2025

    Carrier (ISP) GTS Clackamas - Network Outage

    1/23/25 10:54 PST - Network Outage, verified power, restarted equipment - local contact is Carlos Navarrete - 5034772585 Carlos said that the Comcast ISP seems to be working as his phone was able to connect to the xfinitywifi

  • Damon called it in to Comcast and they sent out a tech CR182735141. Site came back online at 17:32 PST. Total outage time - 5 hours and 38 mins

    • CBSI Camden - Network and phones down.

    1/23/2025 09:30AM EDT - CBSI Camden lost network and phones due to a failed Cisco Router. Replacement is being overnighted for 8am delivery.

  • 1/24/2025 13:00 EDT - CBSI Camden back online after installing new Cisco ISR.

    • TAM - Bismarck - Network Outage

    1/23/25 at 0:05 CST network outage until 1/23/25 at 3:12 CST. Unknown cause, possible power or ISP issue which was resolved. Total Outage time 3 hours and 7 minutes.

    Tuesday 21st January 2025

    COL Wilmington - Network and phones down.

    1/21/2025 14:30 EDT - Colonial Wilmington network and phones went down, power verified. ATT ticket CS1271488, no ETR.

  • 1/21/2025 COL Wilmington 5:00PM EDT - ATT restored services, network and phones back online

    • Local Network PMW Silverthorne - Network outage

    1/21/25 10:11 AM EST PMW Silverthorne - Network outage due to severe weather conditions that caused a mass power outage reported by service provider. Site manager was notified. Power restored and network came back online 11:59 AM EST.

    Monday 20th January 2025

    Power Issue RSE - Orlando - Network Outage

    1/18/25 - 17:46 EDT - Network outage - Verified power onsite. Andy Goodknight is the local contact - 407-467-1945, determined the UPS had errored out and needed to be restarted. Site is up as of 1/20/25 - 5:33 EDT. Total outage time 35 hours, 47 minutes

    Friday 17th January 2025

    Local Network PWE Grand Junction - Partial Outage

    1/17/25 13:10 EST PWE Grand Junction - Partial Outage due to a meraki switch failure. Power was verified and cycled on equipment but meraki switch failed to boot up. Router stayed online and was able to be reached by network team. Uplink was moved to SW02 and 3 ports were moved to that switch to keep site partially online with a phone, printer, and computer, as well as wifi. A new meraki switch was sent to site that should arrive 1/21/25. Once received, yard manager will reach out to move ports and uplink to the replacement switch.

  • 1/21/25 16:57 EST New switch was plugged in came online. Ports were all transferred one for one over to the replacement as well as the temporary changes put back to the ports they were in originally. Site is back online.

    • Thursday 16th January 2025

    GTS Salem - Network and phones down.

    1/15/2025 9:00PM EDT - GTS Salem - Network and phones down due to no power in the main building.

  • 1/15/2025 09:00AM EDT GTS Salem - Network and phones back online after restoring power to the office.

    • Tuesday 14th January 2025

    GTS Medford - Network outage

    1/14/2025 06:30AM EDT - GTS Medford lost network and phones. ISP Lumen outage, ticket 30937222, ETR 2-4 hours.

  • 1/15/2025 15:49PM EDT - GTS Medford network and phones back online. Cause - Lumen Oregon outage.

    • GTS Eugene - Network Outage

    1/14/2025 06:30AM EDT - GTS Eugene lost network and phones. ISP Lumen outage, ticket 30937271, ETR 2-4 hours.

  • 1/15/2025 15:49PM EDT - GTS Eugene network and phones back online. Cause - Lumen Oregon outage.

    • Monday 13th January 2025

    Carrier (ISP) SVS Dewey - Network Outage

    1/13/25 2:42 UTC - Network outage, verified power and restarted equipment. ISP seems to be having an issue in the area. Local contact is Steve Pritchard - 928-925-4914

  • Issue was with the ISP Site came back up at 1/13/25 9:59 UTC - Total outage time - 7 hours and 17 minutes.

    • Tuesday 7th January 2025

    CHP SantaFe: Network outage

    1/6/2025 11:36PM EDT - CHP Santa Fe Site lost internet access overnight, network and phones down. Repair pending Comcast dispatch, CR180070288.

  • 1/7/2025 14:00PM EST - ISP Comcast replaced Cienna on site to restore services.

    • Friday 3rd January 2025

    TNB Hauppauge: Network outage.

    1/3/2025 10:19 EDT TNB Hauppauge: Network outage.

  • 1/3/2025 11:05 EDT TNB Hauppauge: Network restored. Due to local ISP outage.

    • Tuesday 31st December 2024

    Carrier (ISP) CMI Ridgeland - Network Outage

    12/30/24 - 23:51 EDT - Network Outage - Power verified & equipment restarted. Local contact Doug Booker - 843-247-6165, suspected ISP issue. Site is back online at 8:34 EDT. Total outage time is 8 hours and 43 minutes.

  • 12/30/24 - 23:51 EDT - Network Outage - Power verified & equipment restarted. Local contact Doug Booker - 843-247-6165, suspected ISP issue. Site is back online 12/31/24 at 8:34 EDT. Total outage time is 8 hours and 43 minutes.