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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Friday 29th August 2025

GMS Nationwide: GMS network outage.

8/29/2025 9:03 EDT - GMS Nationwide: GMS network outage.

Thursday 28th August 2025

Carrier (ISP) CBSI Frederick - Network Outage

8/27/25 - 8:42 EST - Network Outage - ISP issue they needed to resolve. Site back up at 19:08 EST for a total outage time of 10 hours and 26 minutes

Monday 25th August 2025

Smartsheets: Smartsheet support is reporting website unavailable for some users.

8/25/2025 20:34 EDT: Smartsheets: Smartsheet support is reporting website unavailable for some users.

Saturday 23rd August 2025

RTM Johnson City: Network Outage.

8/23/2025 15:31 EDT - RTM Johnson City: Network Outage.

  • 8/25/2025 11:35 EDT - RTM Johnson City: Network restore. Issue found with ISP cat6 cable to GMS ISR.

    • Thursday 21st August 2025

    PMW Steamboat Springs - Network and phones down. ISP Lumen equipment on site died. Lumen ticket - 32584900

    8/21/2025 12:45PM EST - PMW Steamboat Springs - Network and phones down. ISP Lumen equipment on site died. Lumen ticket - 32584900

  • 8/23/2025 11:59AM EST -PMW Steamboat Springs - Lumen repaired fiber cut in the field over the weekend, restoring service to the location.

    • Tuesday 19th August 2025

    Power Issue Colonial Winston Salem - Network Outage - Scheduled power outage

    8/19/25 - 12:54 EST - Network Outage due to a scheduled power outage to replace a transformer - power restored at 14:11 EST for a total outage of 1 hour and 17 minutes.

  • 8/23/2025 1:00PM EST -Colonial Winston Salem - Power down for the power company to replace a transformer, work complete. Site back online.

    • Friday 15th August 2025

    CBSI Upper Marlboro (Forestville) - Network and phones down due to on site power issue.

    8/15/202516:00 EST - CBSI Upper Marlboro (Forestville) - Network and phones down due to on site power issue. Site reports that an electrician is on the way to restore power.

  • Cisco Meraki switch shows network has been restored

    • OVS Stow - Network Outage

    8/15/25 - 2:16 EST - Network Outage, connection restored at 5:51 EST for a total outage time of 3 hours and 35 mins. They restarted the ISR, Nick Svetahor is the local contact - 330-703-1989

    Thursday 14th August 2025

    CMI Atlanta - Network down due to loop

    8/13/25 - 15:40 EST - Users onsite moved equipment around in Dispatch and created a loop then left for the day. Loop was detected in the morning and resolved by 7:32 EST. Informed the manager to notify GMS IT before moving any networking equipment.

    Wednesday 13th August 2025

    Local Network JB Materials Perris - YIAB cutover

    08/13/25 19:00 EDT - JB Materials Perris - YIAB cutover yard will be going offline for approximately an hour to move network equipment into a YIAB.

  • Cisco Meraki shows network connectivity 8/13 at 22:04

    • Tuesday 12th August 2025

    CMS Statesboro - 8/12/2025 11:35AM EST Network and phones down due to ISP equipment issue. ATT Ticket CS1892066

    CMS Statesboro - 8/12/2025 11:35AM EST Network and phones down due to ISP equipment issue. ATT Ticket CS1892066

  • ATT got things fixed and site came back up 8/12/25 at 22:54 EST. Total outage time is 10 hours and 1 minute.

    • DL Building Materials DL - All locations - VOIP outage unable to answer inbound external

    8/12/2025 0920hrs - There is a VOIP issue currently causing inbound calls from external numbers not to be able to be answered. Calling external numbers and internal extension is not affected. This has been escalated to Nuvollo and Totalcomm, awaiting further updates.

  • 14:00HRS EDT - We are observing that inbound and outbound external calls have started to flow normally again for all location nation wide. An update was sent to All Canadian Staff, no update was shared from Totalcomm or Iristel at this time. We continue to monitor the situation.

    14:31HRS EDT - Iristel posted that at 14:00HRS EDT they implemented a fix that should resolve the issues for everyone.

  • 10:55 HRS EDT - Inbound calls for eastern Canada have started working normally again.

    12:00HRS EDT - Issue has worsened and now inbound and outbound calls are not working nation wide affecting all yards with Mitel/Totalcomm phones.

  • 09:52HRS EDT - Totalcomm confirmed Ticket#134536 and that a tech is being assigned. Ticket also Opened with Nuvollo to coordinate Ticket #775946

    10:10HRS EDT - Iristel the SIP provider posted a status update that they are experiencing a major outage affecting all provinces - IRISTEL Incident - PSTN Connectivity failure - Intermittent - 12 August 2025 https://status.iristel.com/incidents/9mq558ljnpgl

    • Watson Building Supplies Watson - All locations - VOIP outage unable to answer inbound external calls

    8/12/2025 0920hrs - There is a VOIP issue currently causing inbound calls from external numbers not to be able to be answered. Calling external numbers and internal extension is not affected.

    This has been escalated to Nuvollo and Totalcomm, awaiting further updates.

  • 14:00HRS EDT - We are observing that inbound and outbound external calls have started to flow normally again for all location nation wide. An update was sent to All Canadian Staff, no update was shared from Totalcomm or Iristel at this time. We continue to monitor the situation.

    14:31HRS EDT - Iristel posted that at 14:00HRS EDT they implemented a fix that should resolve the issues for everyone.

  • 10:55 HRS EDT - Inbound calls for eastern Canada have started working normally again.

    12:00HRS EDT - Issue has worsened and now inbound and outbound calls are not working nation wide affecting all yards with Mitel/Totalcomm phones.

  • 09:52HRS EDT - Totalcomm confirmed Ticket#134536 and that a tech is being assigned. Ticket also Opened with Nuvollo to coordinate Ticket #775946

    10:10HRS EDT - Iristel the SIP provider posted a status update that they are experiencing a major outage affecting all provinces - IRISTEL Incident - PSTN Connectivity failure - Intermittent - 12 August 2025 https://status.iristel.com/incidents/9mq558ljnpgl

    • Slegg Building Materials Slegg - Nation Wide Canadian VOIP outage

    8/12/2025 0920hrs EDT - There is a VOIP issue currently causing inbound calls from external numbers not to be able to be answered in Eastern Canada, but does not seem to be affecting Western Canada. Calling external numbers and internal extension is not affected. This has been escalated to Nuvollo and Totalcomm, awaiting further updates.

    09:52HRS EDT - Totalcomm confirmed Ticket#134536 and that a tech is being assigned. Ticket also Opened with Nuvollo to coordinate Ticket #775946

    10:10HRS EDT - Iristel the SIP provider posted a status update that they are experiencing a major outage affecting all provinces - IRISTEL Incident - PSTN Connectivity failure - Intermittent - 12 August 2025 https://status.iristel.com/incidents/9mq558ljnpgl

    10:55 HRS EDT - Inbound calls for eastern Canada have started working normally again.

    12:00HRS EDT - Issue has worsened and now inbound and outbound calls are not working nation wide affecting all yards with Mitel/Totalcomm phones.

  • 14:00HRS EDT - We are observing that inbound and outbound external calls have started to flow normally again for all location nation wide. An update was sent to All Canadian Staff, no update was shared from Totalcomm or Iristel at this time. We continue to monitor the situation.

    14:31HRS EDT - Iristel posted that at 14:00HRS EDT they implemented a fix that should resolve the issues for everyone.

    • Monday 11th August 2025

    GMS Wide: Cisco ISE policy update causing computer certification error. End users being disconnected from GMS Network.

    8/11/2025 8:00 EDT - GMS Wide: Cisco ISE Policy Update causing computer certification error. End users being disconnected from GMS Network.

    Tuesday 5th August 2025

    Power Issue VIP Springhill - Planned Power Outage

    08/05/25 09:40 EDT VIP Springhill - Planned Power Outage - Power company is doing work nearby and outage is expected to be about an hour

  • 08/05/25 12:21 EDT Power restored and network came back online.

    • Thursday 31st July 2025

    AMW Phoenix - Cox work in the area knocked out network access for 12 minutes. Site is back online.

    7/31/2025 15:10PM EST - AMW Phoenix - Cox work in the area knocked out network access for 12 minutes. Site is back online.

    Wednesday 30th July 2025

    CHE Ft Smith: Network outage.

    7/30/2025 8:24 EDT - CHE Ft Smith: Network outage.

  • 7/30/2025 11:42 EDT - CHE Ft Smith: Network restored. Local ISP outage with COX.

  • 7/30/2025 8:24 EDT - CHE Ft Smith: Network outage. Local ISP outage with COX.

    • Tuesday 29th July 2025

    Power Issue TAM - New Richmond - Network Outage due to Power Outage

    7/29/25 - 1:30 CST - Network Outage due to a power outage. Power was restored and network came back online at 5:00 CST for a total outage of 3 hours and 30 minutes.

    Monday 28th July 2025

    Power Issue CBSI - DC - Network Outage - Power outage

    7/28/25 - 14:26 EST - Network outage at CBSI DC due to a power outage. Local power company projected an ETA of 6pm. Local contact is Justin Stubber - 540-305-6324

  • Cisco Meraki Dashboard indicates network was restored 7/28/25 at 17:27

    • Wednesday 23rd July 2025

    GTS Ferndale 58 minute outage due to Comcast work in the area. Site is back online.

    7/23/2025 15:58 EST - GTS Ferndale 58 minute outage due to Comcast work in the area. Site is back online.

    Tuesday 22nd July 2025

    GAT Tampa: Internet unable to reach GMS network.

    7/22/2025 13:26 - GAT Tampa: Internet unable to reach GMS network.

  • 7/23/2025 11:00 EDT - GAT Tampa: Internet unable to reach GMS network, restored. Spectrum ISP dispatched and replaced EOL network equipment on site.

  • 7/22/2025 20:00 EDT - GAT Tampa: Internet unable to reach GMS network. Spectrum ISP dispatched for 7/23 10:00 EDT to replace EOL network equipment on site.

    • Friday 18th July 2025

    Cherokee Memphis - Network and phones down. Power outage due to heavy storm in the area knocked out 13 utility poles.

    7/17/2025 20:00EST - Cherokee Memphis lost power due to heavy storm damage in the area. No eta currently.

  • Cisco Meraki Dashboard shows network was back up on July 19th at 00:16

    • Power Issue CBSI Jessup - Network Outage

    7/14/25 15:34 EST - Network outage - ISR wasn't getting power. Issue was resolved by using a different power cable. - Network restored 7/15/25 3:00 EST for a total outage time of 23 hours and 26 minutes.

    Carrier (ISP) CMS Conway - Network outage

    7/17/25 - 5:54 EST Network outage, Issue was with the ISP not with the contractors. Dispatch needed to be sent out and service was restored at 17:55 EST for a total outage time of 12 hours and 1 minute.

    Wednesday 16th July 2025

    GTS Missoula network down due to Lumen fiber cut in the area. Lumen case# 32266204

    7/16/2025 10:30AM EST - GTS Missoula network down due to Lumen fiber cut in the area. Lumen case# 32266204

  • 7/16/2025 9:01PM EST - GTS Missoula - Lumen restored services.
    Root Cause: A fiber fault on a local providers network in Denver, CO, impacted client services Fix Action: A fiber jumper was replaced, thus restoring services to a stable state.

    • Monday 7th July 2025

    GTS Boise - Network outage being investigated.

    7/7/2025 6:00PM EST - GTS Boise location lost internet access, investigating.

  • 7/8/2025 8:00AM EST - ISP Lumen restored services. Root Cause: A fiber fault in Boise, ID impacted client services in Atlanta, GA. Fix Action: The fiber was repaired, thus restoring services to a stable state.

  • Ticket open with provider to restore connectivity. Lumen ticket 32200238

    • Wednesday 2nd July 2025

    Syncplicity Syncplicity - Planned Maintenance outage

    07/02/25 23:59 EDT Syncplicity - Planned Maintenance outage: Upcoming scheduled maintenace notice - down time estimated to be 4 hours

  • Scheduled maintenance window 00:00-04:00 AM EDT