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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Maintenance
Syncplicity Maintenance - Regular maintenance window

10/6/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 4 hours.

Syncplicity Maintenance - Regular maintenance window

10/8/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 3 hours.

Past Incidents

Thursday 9th October 2025

Karpp Attleboro: Network outage. Faulty router, GMS HQ to ship replacement.

10/9/2025 15:16 EDT - Karpp Attleboro: Network outage. Faulty router, GMS HQ to ship replacement.

O365 Apps Microsoft 365 Issues accessing Services - Err_Failed/No connection

Microsoft is investigating reports of issues accessing Microsoft 365 services.

  • Microsoft has resolved the issue

    • Tuesday 7th October 2025

    WBM Hesperia - Network Outage

    10-07-25 16:00 EST WBM Hesperia - Network Outage verified Spectrum down in surrounding area

  • 10-07-25 16:42 EST WBM Hesperia is back on-line; Spectrum was able to resume service in the area

    • Carrier (ISP) CMS Statesboro - Network Outage

    10/7/25 8:54 EST - CMS Statesboro - Network outage - verified power and restarted equipment, Local Contact Angel Fernandez - 7863261846, ISP ticket CS2215939 for Statesboro

  • ISP brought the network back up at 18:52 EST, total outage time 9 hours and 58 minutes.

    • Monday 6th October 2025

    CHE Memphis - Network Outage

    10/3/25 - 13:09 CST - Network Outage, Initially thought this was an ISP issue. Found a loose cable and network was restored once it was securely connected. Online at 10/6/25 - 7:06 CST. Total outage time - 2 days 17 hours and 57 minutes

    Friday 3rd October 2025

    Carrier (ISP) CHE Memphis - Brief Network Outages

    10/2/25 - CHE Memphis - Brief outages; 2 mins, 4 mins & 10 mins outages throughout 10/2/25. Believe to be ISP issues as power and hardware didn't have any interruptions.

    Thursday 2nd October 2025

    Tannerbolt West Brooklyn - 10/2/2025 09:00AM EST - Network down. Spectrum ticket 93624684

    Tannerbolt West Brooklyn - 10/2/2025 09:00AM EST - Network down. Spectrum ticket 93624684 Spectrum technician scheduled to arrive 10/3/2025 between Noon - 1pm.

    Wednesday 1st October 2025

    Carrier (ISP) CHE Memphis - Network Outage

    10/1/25 - 9:30 CST - Network Outage - CHE Memphis - verified power, Comcast reported an issue on their side. Network restored at 10:17 CST for a total outage of 47 minutes.

    Monday 29th September 2025

    Carrier (ISP) RSE Jacksonville - Network Outage

    9/29/25 - 3:00 EST - RSE Jacksonville - Network Outage - verified power and had them reboot equipment. Suspecting an issue with Comcast. Local contact is Maria Hernandez - 9048010924

  • Site came back online at 7:08 EST for a total outage time of 4 hours and 8 minutes

  • From Comcast Status - Legacy TV, X1 TV, Internet, Voice, Internet TV unavailable We've started work in your neighborhood to enhance the Comcast Business network. You'll experience service outages during this time. We anticipate completing our work within the day. We apologize for any inconvenience and appreciate your patience.

    • Friday 26th September 2025

    AMW Phoenix - 9/26/2025 17:00PM EST - Network and phones down due to flooding in the building. Equipment unplugged to protect equipment.

    AMW Phoenix - 17:00PM EST - Network and phones down due to flooding in the building. Equipment unplugged to protect equipment.

  • AMW Phoenix - 9/29/2025 09:00AM EST - Site back online after restoring power to equipment. They will have an electrician come out to check any power outlets with issues.

  • Per Bill "AMW had a power blip, fyi. Since the rain they cant use certain outlets, they are going to get an electrician out"

    • TAM Bismarck - 9/26/2025 10:00AM EST - Network and phones down four hours after Midco burial cable was damaged.

    TAM Bismarck - 9/26/2025 03:00PM EST - Network and phones back online after ISP Midco burial cable repaired.

    Carrier (ISP) TAM Iowa City - Network Outage

    9/25/25 - 23:10 CST - Network Outage for TAM Iowa City, No power issue, rebooted networking and ISP equipment - local contact is Josh Gilliam - 319-631-0931, Lumen ticket 32828896

  • Site is back online starting at 9/26/25 - 9:33 CST - Lumen brought the circuit back up - Total outage time 10 hours and 23 minutes

    • Tuesday 23rd September 2025

    Local Network GMS IT Alert: Atlanta Datacenter connectivity outage

    GMS IT Alert - 9/23/2025 At approximately 8:15pm EST tonight the Atlanta datacenter internet connectivity went offline.   We believe this to be an ISP issue, however, we will not have confirmation until staff are onsite to diagnose.   This impacted VPN capabilities which hindered diagnosis.   The network team is enroute to the datacenter and we should have an update once they arrive and diagnose the issue.

    CBMI Harrisonburg - 9/23/2025 2:30PM EDT - Network outage due to provider issue.

    CBMI Harrisonburg - 9/23/2025 2:30PM EDT - Network outage due to Verizon issue in the area. Verizon Ticket 2025092323139

  • 9/24/2025 02:00AM EST - CBMI Harrisonburg - Network and phones back online after ISP field repair complete.

    • BAD Cherry Valley: Network outage.

    9/23/2025 9:47 EDT - BAD Cherry Valley: Network outage.

  • 9/23/2025 10:02 EDT - BAD Cherry Valley: Network restored. ISP outage in area.

    • Tucker Materials, Inc. TMG Spartanburg - Network Outage

    9/23/25 - 00:55 EST - Network outage at TMG Spartanburg, Restarted equipment and ISR isn't powering up and needs to be replaced.

  • ISR has been replaced and network came back up at 9/24/25 12:05 EST. ISR needed an additional reboot to be fully functional. Total outage time is 1 day 11 hours and 10 minutes or 35 hours and 10 minutes

    • Carrier (ISP) CMS Ridgeland - Network Outage

    9/23/25 - 00:05 EST - Network Outage, CMS Ridgeland, Site came back online at 5:51 EST for a total outage of 5 hours and 46 minutes. Suspected ISP issue. Local contact is Doug Booker 8432476165

    Friday 19th September 2025

    GMS Wide: Users missing myKronos chiclet from okta accounts.

    9/19/2025 14:46 EDT: GMS Wide - Users missing myKronos chiclet from okta accounts.

  • 9/20/2025 10:54 - GMS Wide: Users missing myKronos chiclet from okta accounts. Issue caused by vendor, Aquera, updating import time zone causing attributes to disappear.

    • VIP Nashville - 9/19/2025 3:00AM EST - Network and phones down due to power outage by Racoon attack on generator. No Etr

    VIP Nashville - 9/19/2025 3:00AM EST - Network and phones down, power outage due to Racoon attack on generator. No Etr from power company at the moment.

  • VIP Nashville - 9/19/2025 6:00PM EST - Network and phones restored after power company restored power to generator.

    • Thursday 18th September 2025

    Yvon Building Supply YVON Burlington - VOIP Issues

    09/18/25 07:09 EDT: Yvon's Burlington's on prem Allworx VOIP system is not allowing phones to connect and is causing an outage. 09/18/25 07:50 EDT: We have escalated to the Braitech for support.

  • 09/18/25 08:40 EDT: DHCP was found to be missing on the old Yvon Burlington network causing the phones not to get IP's, the DHCP server was restarted and this has restored service to the phones.

    • Tuesday 16th September 2025

    Local Network Ames San Antonio Store 3410 - Network Outage

    09/16/25 01:52AM EDT Ames San Antonio Store 3410 - Network Outage: Multiple restarts to our ISR and Provider equipment brought it back online at 12:07PM EDT. Downtime approx 10 Hours 15 Minutes

    Thursday 11th September 2025

    Local Network Colonial Greenville - Network Outage

    09/11/25 08:24 EDT Colonial Greenville - Network Outage Power was verified to all equipment and cycled on ISR and ISP. Site came back online but has since dropped again and continues to be intermittent. Network team found issue with Lumen fiber circuit and has opened ticket 32732816 with them.

  • 09/12/25 10:35 EDT a tech showed up. 3:00 Lumen updated ticket 32732816 stating service had been restored. Site had been online since 09/11/25 after cycling the optimum equipment.

    • Carrier (ISP) GSC Holland - Network Outage

    9/10/25 16:38 EST - Network Outage. Waiting for the manager to be available to check the equipment. Local contact is Christian Bellaire - 4194107982

  • 9/12/25 - 8:58 EST - Network restored after ISR replacement - Total out time is 1 day, 16 hours, 20 minutes

    • Local Network Cherokee Memphis - Network Outage

    09/11/25 04:34 EDT Cherokee Memphis - Network Outage Power was verified and Network came back online approx 4 hours later 08:40 EDT

    Wednesday 10th September 2025

    9/10/2025 07:00AM EST GMS IT Alert: Active Directory performance issues

    9/10/2025 7:00AM EST GMS IT Alert: Active Directory performance issues - The server team identified an issue with Active Directory services this morning. Though the services are not down, there is significant performance degrade. The team is working on the issue. You may notice a slowdown during logging into any system that uses your workstation credentials or windows authentication.

    Tuesday 9th September 2025

    DL Building Materials DL - Nuvollo DC1 Datacenter issues

    11:00 HRS EDT - It appears a datacenter issues has caused interruption to services such as printers, Business Central, and NAV/Terminal Servers.

    This has been escalated to Nuvollo for Urgent investigation.

  • 11:15 hrs : Business Central failed over to backup infrastructures, some users need to refresh their browser or clear cache but were able to continue using the system with almost no down time.

    11:40 hrs : Watson terminal servers back online

    12:15 hrs: MATD-P-PRNT01 Print server back online

    12:30 hrs: WATSONVM8 print server back online

    13:50 hrs : MATD-P-PRNT01 Print server offline again

    14:23 hrs: MATD-P-PRNT01 Print server back online

    16:45 hrs : MATDL SMTP server restored

    all services restored.

    • Watson Building Supplies Watson - Nuvollo DC1 datacenter issues

    11:00 HRS EDT - It appears a datacenter issues has caused interruption to services such as printers, Business Central, and NAV/Terminal Servers.

    This has been escalated to Nuvollo for Urgent investigation.

  • 11:15 hrs : Business Central failed over to backup infrastructures, some users need to refresh their browser or clear cache but were able to continue using the system with almost no down time.

    11:40 hrs : Watson terminal servers back online

    12:30 hrs: WATSONVM8 print server back online

    all services restored.

    • Friday 5th September 2025

    Carrier (ISP) RSE Orlando - Network Outage

    9/5/2025 14:15 EST - Network Outage - power verified and equipment rebooted. Local contact - Franklin Diaz - 4073946287, ISP issue according to the networking team

  • Network came back online at 16:06 EST for a total outage of 1 hour and 51 minutes.

    • Thursday 4th September 2025

    Carrier (ISP) CHP Alburquerque - Network Outage

    9/4/25 - 11:47 MST - Network Outage - verified no power outage - Site came back online at 12:14 MST for a total outage time of 27 minutes. Suspected ISP outage.

    Tuesday 2nd September 2025

    CHE Jackson: Network outage.

    9/2/2025 01:06 EDT - CHE Jackson: Network outage.

  • 9/2/2025 10:32 EDT - CHE Jackson: Network restored. Provider outage in area.

    • Friday 29th August 2025

    GMS Nationwide: GMS network outage.

    8/29/2025 9:03 EDT - GMS Nationwide: GMS network outage.

  • 8/29/2025 10:31 EDT - GMS Nationwide: GMS network restored. Unknown issue during national outage.

    • Thursday 28th August 2025

    Carrier (ISP) CBSI Frederick - Network Outage

    8/27/25 - 8:42 EST - Network Outage - ISP issue they needed to resolve. Site back up at 19:08 EST for a total outage time of 10 hours and 26 minutes

    Monday 25th August 2025

    Smartsheets: Smartsheet support is reporting website unavailable for some users.

    8/25/2025 20:34 EDT: Smartsheets: Smartsheet support is reporting website unavailable for some users.

  • 8/25/2025 10:10 EDT: Smartsheets: Smartsheet support reporting normal operation.

    • Saturday 23rd August 2025

    RTM Johnson City: Network Outage.

    8/23/2025 15:31 EDT - RTM Johnson City: Network Outage.

  • 8/25/2025 11:35 EDT - RTM Johnson City: Network restore. Issue found with ISP cat6 cable to GMS ISR.

    • Thursday 21st August 2025

    PMW Steamboat Springs - Network and phones down. ISP Lumen equipment on site died. Lumen ticket - 32584900

    8/21/2025 12:45PM EST - PMW Steamboat Springs - Network and phones down. ISP Lumen equipment on site died. Lumen ticket - 32584900

  • 8/23/2025 11:59AM EST -PMW Steamboat Springs - Lumen repaired fiber cut in the field over the weekend, restoring service to the location.

    • Tuesday 19th August 2025

    Power Issue Colonial Winston Salem - Network Outage - Scheduled power outage

    8/19/25 - 12:54 EST - Network Outage due to a scheduled power outage to replace a transformer - power restored at 14:11 EST for a total outage of 1 hour and 17 minutes.

  • 8/23/2025 1:00PM EST -Colonial Winston Salem - Power down for the power company to replace a transformer, work complete. Site back online.

    • Friday 15th August 2025

    CBSI Upper Marlboro (Forestville) - Network and phones down due to on site power issue.

    8/15/202516:00 EST - CBSI Upper Marlboro (Forestville) - Network and phones down due to on site power issue. Site reports that an electrician is on the way to restore power.

  • Cisco Meraki switch shows network has been restored

    • OVS Stow - Network Outage

    8/15/25 - 2:16 EST - Network Outage, connection restored at 5:51 EST for a total outage time of 3 hours and 35 mins. They restarted the ISR, Nick Svetahor is the local contact - 330-703-1989

    Thursday 14th August 2025

    CMI Atlanta - Network down due to loop

    8/13/25 - 15:40 EST - Users onsite moved equipment around in Dispatch and created a loop then left for the day. Loop was detected in the morning and resolved by 7:32 EST. Informed the manager to notify GMS IT before moving any networking equipment.

    Wednesday 13th August 2025

    Local Network JB Materials Perris - YIAB cutover

    08/13/25 19:00 EDT - JB Materials Perris - YIAB cutover yard will be going offline for approximately an hour to move network equipment into a YIAB.

  • Cisco Meraki shows network connectivity 8/13 at 22:04