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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Maintenance
Syncplicity Maintenance - Regular maintenance window

10/6/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 4 hours.

Syncplicity Maintenance - Regular maintenance window

10/8/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 3 hours.

Comcast Maintenance: 3s025 State Route 59

10/27/2025: Comcast Maintenance: 3s025 State Route 59

Pioneer Wichita - Scheduled Mintenance

11/03/25 23:00 PM EDT - 05:00(+1)

Maintenance Notification

Account Number: 001-1001-091541201

Service Address: 1916 S KESSLER ST, Wichita, KS 67213

On November 03, 2025 we will perform scheduled maintenance, which may impact your service. Our technicians are committed to completing the work as quickly as possible to minimize your business disruption.

While the maintenance is scheduled during the window below, your service may not be impacted the entire time.

Maintenance Overview

Account(s): 001-1001-091541201

Start Date: November 03, 2025

Start Time: 11:00 PM

End Date: November 04, 2025

End Time : 05:00 AM

Expected Impact: Full Disruption

Ticket: ECR000002248678

CMI Cummings: Comcast maintenance.

11/11/2025 0:00 EDT - CMI Cummings: Comcast maintenance.

Past Incidents

Thursday 20th November 2025

GMS Wide: Onestream production is currently in outage.

11/20/2025 18:00 EDT - GMS Wide: Onestream production is currently in outage.

Monday 17th November 2025

WBM Fresno - Power Outage

11-17-25 17:37 EST WBM Fresno - Power Outage Dear Valued PG&E Customer, We are writing to inform you of an outage near 4025 E CENTRAL AVE, FRESNO, 4046 S PEACH AVE, FRESNO. Due to significant weather crews are assessing damages across PG&E’s service area, we will provide you an estimate of your restoration within 24 hours.

  • 11-17-25 21:30 EST Power was restored

    • Carrier (ISP) GTS Eugene - Network Outage

    11/17/25 2:18 PST - Network Outage - verified power and rebooted all networking equipment, local contact is Dan Bell - 5412281770, yard came back up at 6:50 PST for a total outage of 4 hours and 32 minutes. Suspected ISP issue.

    Friday 14th November 2025

    Carrier (ISP) CBMI Chester - Network Outage

    11/13/25 15:39 EST - Network Outage, verified power and restarted equipment, Comcast outage in the area, restored at 16:42 EST total outage time 1 hour and 3 minutes

    Tuesday 11th November 2025

    Carrier (ISP) TEJ Houston - Network Outage

    11/10/25 18:58 CST - Network Outage - Power verified, Potentially an ISP issue. No restart of equipment and site came back online at 11/11/25 6:29 CST - Total outage time 10 hours and 31 minutes

    Friday 7th November 2025

    TMG West Union - Network and phones down due to ATT Equipment issues.

    11/7/2025 12:30AM EDT - TMG West Union - Network and phones down due to ATT equipment issues.

    Att ticket CS2432927

  • Cisco Meraki confirms network is restored

    • Thursday 6th November 2025

    Carrier (ISP) GTS Woodinville - Network Outage

    11/5/25 1:44 PST - Network Outage - Verified power and restarted equipment. Comcast reported an outage in the area. Network connection restored at 14:39 PST for a total outage time of 12 hours and 55 minutes

    Wednesday 5th November 2025

    Power Issue RSE Jacksonville - Network Outage

    11/4/25 20:04 EST - Network outage - Traced the issue to a tripped circuit breaker on the UPS. Once that was reset power was restored and the network came back up with the rest of the equipment. Joe Dickinson is the local contact. Restored 11/5/25 7:23 EST total outage time is 11 hours and 19 minutes.

    WEBUI/Trend: Printing is in outage.

    11/5/2025 7:46 EDT - WEBUI/Trend: Printing is in outage.

  • 11/5/2025 11:56 EDT - WEBUI/Trend: Printing restored. Issue found with printing service on server.

    • Monday 3rd November 2025

    MS Office Add-Ons: All addons being restricted.

    11/3/2025 12:00 EDT - MS Office Add-Ons: All addons being restricted.

    Thursday 30th October 2025

    Local Network JB Materials Pomona - Network Outage

    10/30/2025 17:38 EDT JB Materials Pomona - Network Outage power verified on site. Our equipment and provider equipment cycled with no change. Service ticket is being called in.

  • Frontier ticket #6993948 Network Restored 10/31/25 08:22. Root cause unknown

    • GTS Missoula - Network and phones down

    10/30/2025 01:00PM EST- GTS Missoula lost network and phones. Lumen ticket 33115648

  • Stop Time: October 31, 2025, 05:45 GMT

    Root Cause: A fiber cut on a local providers network in Denver, CO impacted client services.

    Fix Action: The fibers were repaired, thus restoring services to a stable state.

    • Wednesday 29th October 2025

    Verizon: Reported issue with inability to not create new e-sims.

    10/29/2025 12:00 EDT - Verizon: Reported issue with inability to not create new e-sims. Effecting SOS and devices without service.

    Tuesday 28th October 2025

    GAT Lakeland: Network outage.

    10/28/2025 6:00 EDT - GAT Lakeland: Network outage.

  • 10/28/2025 9:35 EDT - GAT Lakeland: Network restored. Network loop located on switches.

    • Monday 27th October 2025

    Cellular (ISP) TMG Greenville - Network Outage

    10/25/25 2:35 EST - Network outage. Ended up being the cradlepoint they were using had a billing issue. Once that was resolved the site came back up - 10/27/25 11:25 EST - Networking is working on getting the ATT fiber back up as well.

    Thursday 23rd October 2025

    Carrier (ISP) CBSI Fredericksburg/Stafford - Network Outage

    10/17/25 11:37 EST - Network outage. ISP issue which was resolved by 13:25 EST. Total outage time 1 hour 48 minutes

    Monday 20th October 2025

    Syncplicity Syncplicity Service Outage

    Syncplicity Service disruption - US region

    Root Cause: AWS disruption of service Oct 20, 05:09 PDT

    Service partial outage We are still experiencing a partial outage affecting the US region. The issue was identified as third party disruption (AWS major outage), and we are continuing to monitor for any further issues. We apologize for the inconvenience and appreciate your patience during this time. Oct 20, 00:00 - 00:00 PDT

    WBM San Diego - Network Outage

    10-20-25 05:24 EDT Westside Building Material San Diego - Network Outage

  • 10/20/25 06:00 EDT Westside Building Material San Diego After approximately 36 minutes, the internet came back up and access was restored

    • DL Building Materials MATDL Gatineau and Doorshop offline - Power Outage

    15:17 hrs EDT - DL Gatineau office and Doorshop office lost power. Utilities company estimate power should be restored by 17:15 hrs EDT

    Totalcomm have been asked to redirect calls for the main office to DL Kanata.

  • 19:02 hrs EDT - Power was restored and MATDL Gatineau and Doorshop offices are fully back online.

  • 16:08 hrs EDT - DL Gatineau office was hooked up to generator power, and is partially back online.

    • Local Network Colonial Materials Rock Hill - Network Outage

    10/20/25 10:53 AM EDT Colonial Materials Rock Hill - Network Outage due to ISP Corporium outage in the area that is still being investigated. ISR and ISP equipment was cycled and verified power back up on the yard side as well.

  • 10/21/25 10:46 AM EDT - Comporium resolved outage in area and billing issue was resolved. Network is back online

    • Friday 10th October 2025

    Local Network EMJ Joliet - Network Outage

    10/10/25 23:40 EDT EMJ Joliet - Network Outage - Power is verified at site and ISP equipment was restarted. Comcast is confirmed online and AT&T ticket is getting made by network team. Replacement router is also being configured to get overnighted right away to site due to a storage issue on the router.

  • 10/15/25 08:45 EDT New router was configured and shipped to site and they were able to switch over to it and site came back online.

    • Thursday 9th October 2025

    Karpp Attleboro: Network outage. Faulty router, GMS HQ to ship replacement.

    10/9/2025 15:16 EDT - Karpp Attleboro: Network outage. Faulty router, GMS HQ to ship replacement.

  • 10/10/2025 10:00 EDT - Karpp Attleboro: Network restored. Replacement installed.

    • O365 Apps Microsoft 365 Issues accessing Services - Err_Failed/No connection

    Microsoft is investigating reports of issues accessing Microsoft 365 services.

  • Microsoft has resolved the issue

    • Tuesday 7th October 2025

    WBM Hesperia - Network Outage

    10-07-25 16:00 EST WBM Hesperia - Network Outage verified Spectrum down in surrounding area

  • 10-07-25 16:42 EST WBM Hesperia is back on-line; Spectrum was able to resume service in the area

    • Carrier (ISP) CMS Statesboro - Network Outage

    10/7/25 8:54 EST - CMS Statesboro - Network outage - verified power and restarted equipment, Local Contact Angel Fernandez - 7863261846, ISP ticket CS2215939 for Statesboro

  • ISP brought the network back up at 18:52 EST, total outage time 9 hours and 58 minutes.

    • Monday 6th October 2025

    CHE Memphis - Network Outage

    10/3/25 - 13:09 CST - Network Outage, Initially thought this was an ISP issue. Found a loose cable and network was restored once it was securely connected. Online at 10/6/25 - 7:06 CST. Total outage time - 2 days 17 hours and 57 minutes

    Friday 3rd October 2025

    Carrier (ISP) CHE Memphis - Brief Network Outages

    10/2/25 - CHE Memphis - Brief outages; 2 mins, 4 mins & 10 mins outages throughout 10/2/25. Believe to be ISP issues as power and hardware didn't have any interruptions.

    Thursday 2nd October 2025

    Tannerbolt West Brooklyn - 10/2/2025 09:00AM EST - Network down. Spectrum ticket 93624684

    Tannerbolt West Brooklyn - 10/2/2025 09:00AM EST - Network down. Spectrum ticket 93624684 Spectrum technician scheduled to arrive 10/3/2025 between Noon - 1pm.

    Wednesday 1st October 2025

    Carrier (ISP) CHE Memphis - Network Outage

    10/1/25 - 9:30 CST - Network Outage - CHE Memphis - verified power, Comcast reported an issue on their side. Network restored at 10:17 CST for a total outage of 47 minutes.

    Monday 29th September 2025

    Carrier (ISP) RSE Jacksonville - Network Outage

    9/29/25 - 3:00 EST - RSE Jacksonville - Network Outage - verified power and had them reboot equipment. Suspecting an issue with Comcast. Local contact is Maria Hernandez - 9048010924

  • Site came back online at 7:08 EST for a total outage time of 4 hours and 8 minutes

  • From Comcast Status - Legacy TV, X1 TV, Internet, Voice, Internet TV unavailable We've started work in your neighborhood to enhance the Comcast Business network. You'll experience service outages during this time. We anticipate completing our work within the day. We apologize for any inconvenience and appreciate your patience.

    • Friday 26th September 2025

    AMW Phoenix - 9/26/2025 17:00PM EST - Network and phones down due to flooding in the building. Equipment unplugged to protect equipment.

    AMW Phoenix - 17:00PM EST - Network and phones down due to flooding in the building. Equipment unplugged to protect equipment.

  • AMW Phoenix - 9/29/2025 09:00AM EST - Site back online after restoring power to equipment. They will have an electrician come out to check any power outlets with issues.

  • Per Bill "AMW had a power blip, fyi. Since the rain they cant use certain outlets, they are going to get an electrician out"

    • TAM Bismarck - 9/26/2025 10:00AM EST - Network and phones down four hours after Midco burial cable was damaged.

    TAM Bismarck - 9/26/2025 03:00PM EST - Network and phones back online after ISP Midco burial cable repaired.

    Carrier (ISP) TAM Iowa City - Network Outage

    9/25/25 - 23:10 CST - Network Outage for TAM Iowa City, No power issue, rebooted networking and ISP equipment - local contact is Josh Gilliam - 319-631-0931, Lumen ticket 32828896

  • Site is back online starting at 9/26/25 - 9:33 CST - Lumen brought the circuit back up - Total outage time 10 hours and 23 minutes

    • Tuesday 23rd September 2025

    Local Network GMS IT Alert: Atlanta Datacenter connectivity outage

    GMS IT Alert - 9/23/2025 At approximately 8:15pm EST tonight the Atlanta datacenter internet connectivity went offline.   We believe this to be an ISP issue, however, we will not have confirmation until staff are onsite to diagnose.   This impacted VPN capabilities which hindered diagnosis.   The network team is enroute to the datacenter and we should have an update once they arrive and diagnose the issue.

    CBMI Harrisonburg - 9/23/2025 2:30PM EDT - Network outage due to provider issue.

    CBMI Harrisonburg - 9/23/2025 2:30PM EDT - Network outage due to Verizon issue in the area. Verizon Ticket 2025092323139

  • 9/24/2025 02:00AM EST - CBMI Harrisonburg - Network and phones back online after ISP field repair complete.

    • BAD Cherry Valley: Network outage.

    9/23/2025 9:47 EDT - BAD Cherry Valley: Network outage.

  • 9/23/2025 10:02 EDT - BAD Cherry Valley: Network restored. ISP outage in area.

    • Tucker Materials, Inc. TMG Spartanburg - Network Outage

    9/23/25 - 00:55 EST - Network outage at TMG Spartanburg, Restarted equipment and ISR isn't powering up and needs to be replaced.

  • ISR has been replaced and network came back up at 9/24/25 12:05 EST. ISR needed an additional reboot to be fully functional. Total outage time is 1 day 11 hours and 10 minutes or 35 hours and 10 minutes

    • Carrier (ISP) CMS Ridgeland - Network Outage

    9/23/25 - 00:05 EST - Network Outage, CMS Ridgeland, Site came back online at 5:51 EST for a total outage of 5 hours and 46 minutes. Suspected ISP issue. Local contact is Doug Booker 8432476165