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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Friday 18th April 2025

MRL Alsip: Network outage.

4/18/2025 15:35 EDT - MRL Alsip: Network outage.

  • 4/18/2025 16:25 EDT - MRL Alsip: Network restored. Network room power outage.

    • Pioneer - Wichita - Network Outage

    4/17/25 - 18:09 MST - Network outage, Unknown cause. Site came back up at 20:09 MST for a total outage time of 2 hours.

    Tamarack Iowa City - Network Outage

    4/18/25 - 00:23 CST - Network outage, Unknown cause. Site came back up at 2:12 CST for a total outage time of 1 hour and 49 minutes.

    Thursday 17th April 2025

    Power Issue NEG Attleboro - Network Outage

    4/16/25 - 20:38 EST - Network Outage - Power issue, APC Error P17. Needed to do a cold reset of the battery backup and it came back up. 4/17/25 - 7:23 EST for a total outage of 10 hours and 45 minutes

    Wednesday 16th April 2025

    Zoom Zoom outage

    Users are receiving a "This site cannot be reached" error Identified - We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 13:16 PDT Update - We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 12:51 PDT Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.

    Tuesday 15th April 2025

    TAM New Richmond: Network outage.

    4/15/2025 16:43 EDT - TAM New Richmond: Network outage.

  • 4/15/2025 17:27 EDT - TAM New Richmond: Network restored. Due to local power outage in area.

    • Power Issue Ames Store 1125 Orlando, FL - Power Outage

    4/15/25 - 10:53 EST - Power outage - There is a transformer out on the block for the entire plaza on 8010 Sunport Drive. No ETA has been provided. We will run on manual tickets until the power is restored. I will update you when we have power in this location. Contact - Gabriel Apodaca P: (407) 413-0365

  • Power restore by 11:10am, network came back up.

    • Thursday 10th April 2025

    CenPOS Payment Gateway: Outage reported for all CenPOS credit card users.

    4/10/2025 11:44 EDT - CenPOS Payment Gateway: Outage reported for all CenPOS credit card users.

  • 4/10/2025 13:45 PM EDT CenPOS Payment Gateway: Service restored reported from CenPOS.

    • Wednesday 9th April 2025

    Wildcat Springfield - Network Outage

    4/8/25 - 4:59 EST - Network Outage - This was an issue with something going on at our data center. Corey routed traffic through Dallas to GMS. Back online and working at 9:22 EST. Total outage 4 hours and 23 minutes.

    Ryan Troy - Network Outage

    4/8/25 - 4:59 EST - Network Outage - This was an issue with something going on at our data center. Corey routed traffic through Dallas to GMS. Back online and working at 9:22 EST. Total outage 4 hours and 23 minutes.

    SVS Mesa Network Outage

    4/3/2025 4:00PM EDT - SVS Mesa lost network access due to a bad power supply for the router. Router replaced with new unit. Downtime - approx 4 business hours

    Service restored 4/4/2025 09:00AM EDT

    Tuesday 8th April 2025

    TMG Greenville: Network Outage.

    4/8/2025 18:10 EDT - TMG Greenville: Network Outage.

  • 4/9/2025 06:51 EDT - TMG Greenville: Network restored. Due to network loop found on SW03:3.

    • Kamco Sites - CenPOS Outage - CenPOS update to 8.0 causing error issues. CenPOS support team engaged.

    4/8/2025 8:48 EDT Kamco Sites - CenPOS Outage - CenPOS update to 8.0 causing error issues. CenPOS support team engaged.

  • 4/9/2025 12:55 EDT Kamco Sites - CenPOS Outage - CenPOS update to 8.0 causing error issues. Testing with whitelisting for Port 8000.

    • Monday 7th April 2025

    WCM Joplin Network Outage

    4/4/2025 23:29 - WCM Joplin: Network Outage.

  • 4/8/2025 08:15 - WCM Joplin: Network restore. Due to ISP equipment failure. ATT dispatched tech to replace.

  • 4/7/2025 11:11 EDT - WCM Joplin: Network Outage. ATT support ticket started: CS1482809

    • Friday 4th April 2025

    Okta Okta - Partial outage with service requests

    At 4/4/2025 8:00 AM PT, the team became aware of an issue with to our service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, US Cell 8, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next , or sooner if additional information becomes available.

    Service Incident Details Okta Identity Governance (OIG) Issue Status: Investigating Start Time: 4/4/2025 8:00 AM PT Affected Cells: US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, US Cell 7, US Cell 8, US Cell 9, US Cell 11, US Cell 12, US Cell 14, US Cell 16, US Cell 17 Affected service feature(s): Affected Audience: End user

    Thursday 3rd April 2025

    Carrier (ISP) Ames - Carrollton, TX - Network Outage

    4/3/25 9:43 EST Network Outage - Karina there doesn't have a key to the YIAB. Needed to switch their circuit over to the GMS one. Back up and online at 15:12 EST for a total outage of 5 hours and 29 minutes.

    Wednesday 2nd April 2025

    Syncplicity - Installation of application failure. 1603 error.

    4/2/2025 11:30 EDT Syncplicity - Installation of application failure. 1603 permissions error. Syncplicity support ticket: 138319.

  • 4/4/2025 10:00 EDT Syncplicity - Installation of application failure. Deletion of excess file at directory C:\WINDOWS\System32\drivers\SyncplicityDriveFSD_6.sys.

    • Power Issue CBSI Selbyville - Network Outage

    04/02/25 07:25 EDT CBSI Selbyville - Network Outage due to a power issue at the site. Manager got the network equipment back online temporarily at 08:56 EDT by running an extension cord from next door. Electric company is working to resolving but hasn't given an ETA.

  • 04/07/25 08:03 EDT Yard manager confirmed power has now been restored and the network is online

  • 04/03/25 08:44 EDT - Power company reported the main line to the building was cut and it won't be fixed for a week.

    • Tuesday 1st April 2025

    Carrier (ISP) CBSI Winchester - Network Outage

    4/1/25 10:54 EST - Network Outage - Potential ISP issue. Network connection restored at 10:56 EST for a total outage of 2 minutes.

    Power Issue CMS - Savannah - Network outage

    3/31/25 20:06 EST - Network Outage, power outage. Restored at 21:53 EST for a total outage time of 1 hour and 47 minutes.

    Monday 31st March 2025

    Carrier (ISP) CMI - Milton - Network Outage

    3/21/2025 8:09 EST - Network Outage - power verified and equipment restarted including AT&T. Nathan Chambers is the local contact - 850-619-3627 ticket number is CS1448036 with AT&T Internet restored at 15:45 EST for a total outage time of 7 hours and 36 minutes

    Wednesday 26th March 2025

    Local Network File Server Unavailable - File Shares Unavailable

    One of the two main GMS file servers has been taken offline for investigation into a possible malicious file. All shared drives from GMS-FS-001 will be unavailable until issue is resolved.

  • File has been cleared and server has been restored to service. All shares should be available once again. Please contact pchelp@gms.com with any issues related to file shares during this timeframe (0300A-0700A 03262025)

    • Monday 24th March 2025

    GTS Poulsbo - Network outage - Lumen outage in the area being investigated.

    3/24/2025 07:00 EST - GTS Poulsbo lost network and phones overnight. Lumen outage in the area being investigated. Lumen Ticket #: 31395367

  • This is to confirm that an update has been recorded on Lumen ticket(s): 31395367 Event Conclusion Summary

    Start Time: March 24, 2025, 09:12 GMT Stop Time: March 25, 2025, 18:19 GMT

    Root Cause: A fiber fault in Tacoma, WA is impacting client services.

    Fix Action: The fiber was spliced, thus restoring service to a stable state.

    This service impact is over. Lumen Network Operations Center (NOC) management will be reviewing this outage for any additional analysis or discovery. In some cases, you may need to reset your services locally at your equipment. If a service issue continues after that reset, please contact the Lumen Repair Center for help.

  • GTS Poulsbo - 2025-03-24 18:56:06 GMT - Repair crews are in transit to the damage site. Once onsite, they will place the new fiber and prepare it for splicing. Lumen will not have access to splice on the property until March 25 at 00:00 GMT. Splicing of the 864 count cable will commence around that time with an estimated time to restore services of March 25 at 15:00 GMT. Any new developments will be communicated as soon as possible.

  • GTS Poulsbo Lumen update - 2025-03-24 15:50:57 GMT - Field Operations is onsite testing the fiber to isolate the suspected fault.

    • Thursday 20th March 2025

    GMS VPN: VPN service degraded.

    3/20/2025 10:41 EDT: GMS VPN - VPN service degraded. Users getting 'Server Communication Error' upon trying to connect.

  • 3/20/2025 13:45 EDT: GMS VPN - VPN service restored. Memory issue on primary device, failover and reboot of primary resolved.

    • Wednesday 19th March 2025

    DSI Lincoln - Network outages. Due to inclement weather in area.

    3/19/2025 9:41 EDT: DSI Lincoln - Network outages. Due to inclement weather in area.

  • 3/20/2025 11:24 EDT: DSI Lincoln - Network restored. Due to inclement weather in area.

    • Thursday 13th March 2025

    Carrier (ISP) ECS - Kamco - Manhattan - Network Outage

    3/13/25 - 6:58 EST - Network outage, Spectrum issue, Spectrum Ticket ECT-84211832

    Site came back online at 8:45 EST with two one minute outages afterwards.

    Total outage time - 1 hour and 47 minutes

    Wednesday 12th March 2025

    Local Network Cherokee Memphis - Network Outage

    03/12/25 10:31 AM EDT Cherokee Memphis - Network Outage: Yard reported network was down and power was verified with yard. Cycled power on ISR and ISP equipment and site came back online 11:34 AM EDT

    Trend: Performance degraded.

    3/12/2025 8:04 EDT - Trend: Performance degraded.

  • 3/14/2025 16:36 EDT - Trend: Performance restored.

  • 3/12/2025 10:32 EDT - Trend: Performance restored.

    • Monday 10th March 2025

    RBM Chattanooga - Network Outage.

    3/10/2025 14:08 EDT: RBM Chattanooga - Network Outage.

  • 3/12/2025 12:04 EDT: RBM Chattanooga - Network restored. ISR equipment failure.

    • Wednesday 5th March 2025

    Carrier (ISP) TMG Columbia - Network Outage

    3/5/25 - 7:40 EST Network Outage Spectrum outage - back up and online at 8:33 EST

    Tuesday 4th March 2025

    COW Ft Worth North: Network outage: Power outage, high winds took down nearby power poles.

    3/4/2025 10:00AM EDT COW Ft Worth North: Network outage: Power outage due to high winds taking down nearby power poles. ETR tonight or early morning

  • 3/5/2025 11:30 EST COW Ft Worth North: Network outage: Utility company repaired nearby power poles

    • TAM Sioux Falls: Network outage: Power outage due to pole down.

    3/4/2025 13:33 TAM Sioux Falls: Network outage: Power outage due to pole down.

  • 3/4/2025 14:42 TAM Sioux Falls: Network restored: Power outage due to pole down.

    • Wednesday 26th February 2025

    Carrier (ISP) GAT Bonita Springs - Network Outage

    2/26/25 - 6:29 EST - Network outage - Gator - Bonita Springs has an outage, power verified, restarted equipment and Comcast modem. Local contact if Alex McDowell 2393625518 Comcast outage verified - Network restored at 8:41 EST for a total outage of 2 hours and 12 minutes

    PMW Gypsum: Network outage.

    2/26/2025 9:46 EDT - PMW Gypsum: Network outage.

  • 2/26/2025 13:01 EDT - PMW Gypsum: Network restored. Local Lumen outage in area.