Some systems are experiencing issues

About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Tuesday 1st April 2025

Carrier (ISP) CBSI Winchester - Network Outage

4/1/25 10:54 EST - Network Outage - Potential ISP issue. Network connection restored at 10:56 EST for a total outage of 2 minutes.

Power Issue CMS - Savannah - Network outage

3/31/25 20:06 EST - Network Outage, power outage. Restored at 21:53 EST for a total outage time of 1 hour and 47 minutes.

Monday 31st March 2025

Carrier (ISP) CMI - Milton - Network Outage

3/21/2025 8:09 EST - Network Outage - power verified and equipment restarted including AT&T. Nathan Chambers is the local contact - 850-619-3627 ticket number is CS1448036 with AT&T Internet restored at 15:45 EST for a total outage time of 7 hours and 36 minutes

Wednesday 26th March 2025

Local Network File Server Unavailable - File Shares Unavailable

One of the two main GMS file servers has been taken offline for investigation into a possible malicious file. All shared drives from GMS-FS-001 will be unavailable until issue is resolved.

  • File has been cleared and server has been restored to service. All shares should be available once again. Please contact pchelp@gms.com with any issues related to file shares during this timeframe (0300A-0700A 03262025)

    • Monday 24th March 2025

    GTS Poulsbo - Network outage - Lumen outage in the area being investigated.

    3/24/2025 07:00 EST - GTS Poulsbo lost network and phones overnight. Lumen outage in the area being investigated. Lumen Ticket #: 31395367

  • This is to confirm that an update has been recorded on Lumen ticket(s): 31395367 Event Conclusion Summary

    Start Time: March 24, 2025, 09:12 GMT Stop Time: March 25, 2025, 18:19 GMT

    Root Cause: A fiber fault in Tacoma, WA is impacting client services.

    Fix Action: The fiber was spliced, thus restoring service to a stable state.

    This service impact is over. Lumen Network Operations Center (NOC) management will be reviewing this outage for any additional analysis or discovery. In some cases, you may need to reset your services locally at your equipment. If a service issue continues after that reset, please contact the Lumen Repair Center for help.

  • GTS Poulsbo - 2025-03-24 18:56:06 GMT - Repair crews are in transit to the damage site. Once onsite, they will place the new fiber and prepare it for splicing. Lumen will not have access to splice on the property until March 25 at 00:00 GMT. Splicing of the 864 count cable will commence around that time with an estimated time to restore services of March 25 at 15:00 GMT. Any new developments will be communicated as soon as possible.

  • GTS Poulsbo Lumen update - 2025-03-24 15:50:57 GMT - Field Operations is onsite testing the fiber to isolate the suspected fault.

    • Thursday 20th March 2025

    GMS VPN: VPN service degraded.

    3/20/2025 10:41 EDT: GMS VPN - VPN service degraded. Users getting 'Server Communication Error' upon trying to connect.

  • 3/20/2025 13:45 EDT: GMS VPN - VPN service restored. Memory issue on primary device, failover and reboot of primary resolved.

    • Wednesday 19th March 2025

    DSI Lincoln - Network outages. Due to inclement weather in area.

    3/19/2025 9:41 EDT: DSI Lincoln - Network outages. Due to inclement weather in area.

  • 3/20/2025 11:24 EDT: DSI Lincoln - Network restored. Due to inclement weather in area.

    • Thursday 13th March 2025

    Carrier (ISP) ECS - Kamco - Manhattan - Network Outage

    3/13/25 - 6:58 EST - Network outage, Spectrum issue, Spectrum Ticket ECT-84211832

    Site came back online at 8:45 EST with two one minute outages afterwards.

    Total outage time - 1 hour and 47 minutes

    Wednesday 12th March 2025

    Local Network Cherokee Memphis - Network Outage

    03/12/25 10:31 AM EDT Cherokee Memphis - Network Outage: Yard reported network was down and power was verified with yard. Cycled power on ISR and ISP equipment and site came back online 11:34 AM EDT

    Trend: Performance degraded.

    3/12/2025 8:04 EDT - Trend: Performance degraded.

  • 3/14/2025 16:36 EDT - Trend: Performance restored.

  • 3/12/2025 10:32 EDT - Trend: Performance restored.

    • Monday 10th March 2025

    RBM Chattanooga - Network Outage.

    3/10/2025 14:08 EDT: RBM Chattanooga - Network Outage.

  • 3/12/2025 12:04 EDT: RBM Chattanooga - Network restored. ISR equipment failure.

    • Wednesday 5th March 2025

    Carrier (ISP) TMG Columbia - Network Outage

    3/5/25 - 7:40 EST Network Outage Spectrum outage - back up and online at 8:33 EST

    Tuesday 4th March 2025

    COW Ft Worth North: Network outage: Power outage, high winds took down nearby power poles.

    3/4/2025 10:00AM EDT COW Ft Worth North: Network outage: Power outage due to high winds taking down nearby power poles. ETR tonight or early morning

  • 3/5/2025 11:30 EST COW Ft Worth North: Network outage: Utility company repaired nearby power poles

    • TAM Sioux Falls: Network outage: Power outage due to pole down.

    3/4/2025 13:33 TAM Sioux Falls: Network outage: Power outage due to pole down.

  • 3/4/2025 14:42 TAM Sioux Falls: Network restored: Power outage due to pole down.

    • Wednesday 26th February 2025

    Carrier (ISP) GAT Bonita Springs - Network Outage

    2/26/25 - 6:29 EST - Network outage - Gator - Bonita Springs has an outage, power verified, restarted equipment and Comcast modem. Local contact if Alex McDowell 2393625518 Comcast outage verified - Network restored at 8:41 EST for a total outage of 2 hours and 12 minutes

    PMW Gypsum: Network outage.

    2/26/2025 9:46 EDT - PMW Gypsum: Network outage.

  • 2/26/2025 13:01 EDT - PMW Gypsum: Network restored. Local Lumen outage in area.

    • Friday 21st February 2025

    Carrier (ISP) OVS - Stow, OH - Network Outage

    2/21/25 - 4:45 EST - Network Outage, yard going up and down until 2/21/25 - 6:16 EST, suspected ISP issue. Total outage time 1 hour and 31 mintues.

    Thursday 20th February 2025

    JB Perris - Network outage

    2/20/2025 06:00AM EDT - JB Perris network and phones down. Frontier ticket 3783584

  • 2/20/2025 09:00AM EDT - tech notes - 02202025 12:56 (E) (NSPL HMT GRAMATA JR MICHAEL 507547): SRT unknown. It was up whem i arrived. The customer Dale power cy led the Rad Nid. I worked with CSa tester Justin. I saw it up and traffic CRISID507547ENDCRISID

    • Tuesday 18th February 2025

    OneCloud - Vendor reporting outage.

    2/18/2025 12:56 EDT OneCloud - Vendor reporting outage. Issue causing phone to go to Voicemail and state location is closed.

  • 2/21/2025 13:00 EDT OneCloud - Vendor outage restored.

    • Carrier (ISP) CWM Harrisonburg - Network Outage

    2/17/25 - 14:46 EST - Network Outage, suspected ISP issue. Called it in. Circuit restored by 16:16 EST for a total outage of 1 hour and 30 minutes.

    Friday 14th February 2025

    Carrier (ISP) MR Lee - Alsip - Network Outage

    2/14/25 - 6:56 CST - Network outage for 6 minutes until 7:02 CST. Suspected ISP blip.

    Carrier (ISP) GTS - Missoula - Network Outage

    2/13/25 - 23:23 MST - Network Outage. Came back up on it's own as the employees got in at 2/14/25 - 6:01 MST. Suspect an ISP outage - total outage time is 6 hours and 38 minutes.

    Thursday 13th February 2025

    Duo DUO SMS/Phone call logins delivery failure

    All Deployments: Admin Panel Logins and Telephony Authentication

    New incident: Investigating

    We are currently investigating an issue causing Admin Panel login and SMS/Phone Call delivery failures across all deployments.

  • All Deployments: Admin Panel logins, Device Management Portal, Risk-based Authentication, and Telephony Authentication

    An update has been posted

    We have identified the issue causing Core Authentication Service, Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix.

    Time posted

    Feb 13, 15:12 EST

  • All Deployments: Admin Panel logins, Device Management Portal, Risk-based Authentication, and Telephony Authentication

    Incident status: Identified

    We have identified the issue causing Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix.

    Time posted

    Feb 13, 14:01 EST

    • Power Issue CMI Atlanta - Network Outage - Power Outage

    2/13/25 - 1:39 EST - Network Outage, verified power outage, power company estimated back up at 10:30. Power restored & network back up at 10:52 EST. Total outage time is 9 hours and 13 minutes

    Wednesday 12th February 2025

    Local Network Chaparral Materials Albuquerque Sto - Network Outage

    02/12/25 12:08 PM EST Chaparral Materials Albuquerque Sto - Network Outage due to provider outage (Comcast). Due to be resolved 15:00 EST

  • 02/12/25 14:05 PM EST Comcast resolved issue and network came back online

    • Tuesday 11th February 2025

    TMG Evans: Network outage.

    2/11/2025 15:09 EDT TMG Evans: Network outage.

  • 2/12/2025 10:10 EDT TMG Evans: Network restore. Netwok outage caused by sfp adapter loose in ISP equipment.

  • 2/12/2025 09:03 EDT TMG Evans: Network outage. GMS equipment power verified. Open support ticket with provider: INC3587632.

    • Thursday 6th February 2025

    Wildcat Materials WCM - Springfield - Network Outage

    2/6/25 - 7:15 CST - Network Outage, appears to have been a blip at the Dallas datacenter, restored at 7:33 CST for a total outage time of 17 minutes.

    Wildcat Materials WCM - Joplin - Network Outage

    2/6/25 - 5:15 PST - Network Outage, appears to have been a blip at the Dallas datacenter, restored at 5:33 PST for a total outage time of 17 minutes.

    Sunday 2nd February 2025

    O365 Exchange Users may be experiencing issues with accessing email messages on the iOS native mail app

    Issue ID: EX1021490 Affected services: Exchange Online Status: Service degradation Issue type: Advisory Start time: Mar 2, 2025, 7:14 PM EST

    More info Users may be able to click "continue" when prompted and navigate back to re-entering their password to attempt to resolve impact. Additionally, some users may be able to bypass the prompt to sign-in by clicking "edit settings" and then entering into the app.

    Scope of impact Any user serviced by the affected infrastructure may experience issues with accessing email messages on the iOS native mail app.

    Current status Mar 3, 2025, 6:58 AM EST We've so far been unable to identify any Microsoft service updates which we believe are contributing towards impact. However, we've observed through analysis of telemetry that an accumulation of authentication token errors associated with a third-party application may be causing the issue. We're continuing our review of available diagnostic data to confirm the root cause. Next update by: Monday, March 3, 2025 at 9:00 AM EST

    History of updates Mar 3, 2025, 4:54 AM EST We're progressing with our review of recent scheduled service updates and diagnostic monitoring to isolate the root cause, before we begin assessing potential mitigation options. Mar 3, 2025, 2:37 AM EST We're continuing to assess and analyze our service logs, as well as monitor the service health and check for any changes that were made recently to the service, to understand the root cause of impact. Mar 3, 2025, 12:55 AM EST The review of the failures and service logs is ongoing. We're continuing our analysis to help understand the root cause of impact. Mar 2, 2025, 10:56 PM EST We identified some failures present in our service logs and we're continuing to review these, along with additional support case details, to help identify the cause of impact and develop our next troubleshooting steps. Mar 2, 2025, 8:53 PM EST We're continuing to review our service logs, along with provided screenshots, to better understand the cause of impact. Mar 2, 2025, 7:49 PM EST We're reviewing our service logs to aid in understanding the cause of impact and to develop our next steps. Mar 2, 2025, 7:22 PM EST We're investigating a potential issue with Exchange Online and checking for impact to your organization. We'll provide an update within 30 minutes

    AMW Phoenix: Network outage.

    3/2/2025 17:00 AMW Phoenix: Network outage.

  • 3/3/2025 9:12 AMW Phoenix: Network back online. Power cable not plugged in properly.