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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Maintenance
Syncplicity Maintenance - Regular maintenance window

10/6/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 4 hours.

Syncplicity Maintenance - Regular maintenance window

10/8/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 3 hours.

Comcast Maintenance: 3s025 State Route 59

10/27/2025: Comcast Maintenance: 3s025 State Route 59

Pioneer Wichita - Scheduled Mintenance

11/03/25 23:00 PM EDT - 05:00(+1)

Maintenance Notification

Account Number: 001-1001-091541201

Service Address: 1916 S KESSLER ST, Wichita, KS 67213

On November 03, 2025 we will perform scheduled maintenance, which may impact your service. Our technicians are committed to completing the work as quickly as possible to minimize your business disruption.

While the maintenance is scheduled during the window below, your service may not be impacted the entire time.

Maintenance Overview

Account(s): 001-1001-091541201

Start Date: November 03, 2025

Start Time: 11:00 PM

End Date: November 04, 2025

End Time : 05:00 AM

Expected Impact: Full Disruption

Ticket: ECR000002248678

CMI Cummings: Comcast maintenance.

11/11/2025 0:00 EDT - CMI Cummings: Comcast maintenance.

Past Incidents

Wednesday 7th January 2026

Carrier (ISP) GTS Billings - Network Outage

1/7/26 - 10:49 MST until 11:43 MST - ISP issue - Total outage time 54 minutes

Carrier (ISP) GTS Missoula - Network Outage

1/7/26 - 10:05 MST until 11:36 MST - ISP issue - Total outage time 1 hour and 31 minutes

Monday 5th January 2026

Lumen fiber cut impacting GTS Missoula and GTS Billings yards. Network outage in progress; provider engaged. Lumen Ticket: 3355046

1/5/2026 21:07 EDT - Lumen fiber cut impacting GTS Missoula and GTS Billings yards. Network outage in progress; provider engaged. Lumen Ticket: 3355046

  • 1/6/2026 21:51 EDT - Lumen fiber cut impacting GTS Missoula and GTS Billings yards. Network restored. Lumen Ticket: 3355046

    • Friday 2nd January 2026

    CBS Hagerstown - Network outage.

    1/1/2026 4:14 EDT CBS Hagerstown - Network outage.

  • 1/3/2026 11:22 EDT CBS Hagerstown - Network restored. Local ISP outage. ATT Support ticket started: CS2794964.

  • 1/2/2026 9:14 EDT CBS Hagerstown - Network outage. ATT Support ticket started: CS2794964.

    • Friday 26th December 2025

    Okta OKTA - Missing chiclets / Read error

    GMS has been made aware that our Okta tenant, which is hosted in Okta Cell OK6, has been placed into Read-only (Safe) Mode while Okta Engineering investigates and remediates a performance issue.

    What this means.

    Users and administrators can still sign in and access applications in most cases. Some users may experience sign-in issues if their login requires Okta to update or collect required profile attributes, since Okta cannot write changes while in Read-only Mode. Administrator changes are currently restricted. This includes creating or modifying users, group memberships, application assignments, policies, and tenant settings. Automated provisioning and workflows that attempt to create or modify users, group memberships, or assignments may fail until Read-only Mode is lifted.

    Okta has confirmed this is now resolved.

    CBMI Harrisonburg - Network and phones down.

    12/25/2025 18:00EST CBMI Harrisonburg - Network and phones down. Investigating.

  • The ISR 4321 failed, we swapped to the c1111xp to restore the circuit

    • Monday 22nd December 2025

    Carrier (ISP) GTS Eugene - Network Outage.

    12/21/2025 11:30AM Est - GTS Eugene - Site lost internet access, power verified. Lumen ticket 33483306

  • 12/23/2026 09:00AM EST - GTS Eugene: Cycled power on Lumen equipment to restore service after field repair.

    • Friday 19th December 2025

    TNB Maspeth: Site is under construction and will be offline for an undetermined length of time.

    12/19/2025 12:00 EDT - TNB Maspeth: Site is under construction and will be offline for an undetermined length of time.

    CBMI Lynchburg: Local area power outage.

    11:42 EDT - CBMI Lynchburg: Local area power outage.

  • 15:07 EDT - CBMI Lynchburg: Local area power restore. Network restored.

    • Sunday 7th December 2025

    CBMI Harrisonburg: Network Outage.

    12/7/2025 01:25 EDT CBMI Harrisonburg: Network Outage.

  • 12/8/2025 14:50 EDT CBMI Harrisonburg: Network restored. Provider equipment failure.

  • 12/8/2025 08:41 EDT CBMI Harrisonburg: Network Outage. ISP equipment failure.

    • Wednesday 3rd December 2025

    CBS Woodlawn: Network outage.

    12/3/2024 14:31 EDT CBS Woodlawn: Network outage.

  • 12/3/2024 20:31 EDT CBS Woodlawn: Network restored. Local ISP outage.

    • Tuesday 2nd December 2025

    GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP.

    12/2/2025 9:35 EDT - GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP.

  • 12/3/2025 01:40 EDT - GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP. Smartsheets support has implemented a fix: Email functionality has been fully restored and is operating normally.

  • 12/2/2025 11:26 EDT - GMS Wide: Smartsheets - Email delivery issues with workflows and TOTP. Smartsheets support has implemented a fix and is monitoring.

    • Tuesday 25th November 2025

    GMS Wide: Outlook Application - Search function degraded, reported from MS Office.

    11/25/2025 5:02 EDT - GMS Wide: Outlook Application - Search function degraded, reported from MS Office.

  • 11/27/2025 0:00 EDT - GMS Wide: Outlook Application - Search function degraded, reported from MS Office.

    • Thursday 20th November 2025

    GMS Wide: Onestream production is currently in outage.

    11/20/2025 18:00 EDT - GMS Wide: Onestream production is currently in outage.

  • 11/21/2025 14:59 EDT - GMS Wide: Onestream production has been restored. Onestream support reported functionality issue on their system.

    • Monday 17th November 2025

    WBM Fresno - Power Outage

    11-17-25 17:37 EST WBM Fresno - Power Outage Dear Valued PG&E Customer, We are writing to inform you of an outage near 4025 E CENTRAL AVE, FRESNO, 4046 S PEACH AVE, FRESNO. Due to significant weather crews are assessing damages across PG&E’s service area, we will provide you an estimate of your restoration within 24 hours.

  • 11-17-25 21:30 EST Power was restored

    • Carrier (ISP) GTS Eugene - Network Outage

    11/17/25 2:18 PST - Network Outage - verified power and rebooted all networking equipment, local contact is Dan Bell - 5412281770, yard came back up at 6:50 PST for a total outage of 4 hours and 32 minutes. Suspected ISP issue.

    Friday 14th November 2025

    Carrier (ISP) CBMI Chester - Network Outage

    11/13/25 15:39 EST - Network Outage, verified power and restarted equipment, Comcast outage in the area, restored at 16:42 EST total outage time 1 hour and 3 minutes

    Tuesday 11th November 2025

    Carrier (ISP) TEJ Houston - Network Outage

    11/10/25 18:58 CST - Network Outage - Power verified, Potentially an ISP issue. No restart of equipment and site came back online at 11/11/25 6:29 CST - Total outage time 10 hours and 31 minutes