Some systems are experiencing issues

About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Tuesday 3rd June 2025

GTS Seattle - Network Outage

6-2-25 - 15:55 PST - Network Outage - Local contact Nelson Reynosa - 206-914-0908

  • Network came up at 5:15 PST. Manager said he didn't make any changes it just started working so it may have been an ISP issue. Total outage time 12 hours and 20 minutes

    • Carrier (ISP) CMS Statesboro - Network Outage

    6-2-25 - 12:00 EST - Network Outage - verified power and restarted equipment. Local contact is Roger Wentz 912-657-5992. Suspect ISP issue. Network reconnected at 12:36 EST for a total outage time of 36 minutes.

    Tuesday 27th May 2025

    O365 Exchange Some users may be unable to access their Exchange Online mailbox via multiple connection methods

    Issue ID: EX1083675 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: May 27, 2025 at 7:12 AM EDT

    User impact Users may be unable to access their Exchange Online mailbox via multiple connection methods.

    More info Impacted connection methods include, but may not be limited to:

    • Outlook on the web
    • Messaging API (MAPI)

    Scope of impact Impact is specific to some users who are located on or served through the affected infrastructure in North America.

    Current status May 27, 2025 at 7:44 AM EDT We're reviewing recent trends in diagnostic telemetry to inform our next troubleshooting steps. Next update by: Tuesday, May 27, 2025 at 10:00 AM EDT

    Monday 19th May 2025

    SymphonyAI Queue: Performance Issues

    5/19/2025 10:13 EDT - SymphonyAI Queue: Performance degradation.

    Inclement Weather GSC Kalamazoo - Network outage due to weather

    5/16/25 - 9:42 EST - Network Outage - GSC Kalamazoo has to shut down all their power, tornado came thru last night and did some damage, their yard only has about half power and the manager there Brandon Rinnels (6168895824) spoke with an electrictian who highly recommended completely shutting down because of the risk of equipment damage running things like that. ETA from the power company is 3pm tomorrow. Site came back on 5/19/2025 at 5:37 EST. Total outage time 2 days 19 hours.

    Tuesday 13th May 2025

    CHE St. Charles - Network outage.

    5/13/2025 11:45 EDT: CHE St. Charles - Network outage.

  • 5/13/2025 17:36 EDT: CHE St. Charles - Network restored. Due to local provider outage with Comcast.

    • DL Building Materials MATDL - DoorShop / Gatineau office power outage

    Vers 06h42 le 13/05/2025, un poteau électrique a été endommagé sur la Rue Vernon à Gatineau, QC, ce qui a coupé l'électricité pour le bureau principal de MATDL et l'atelier de portes de MATDL. At approx. 06:42 hrs 5/13/2025 a power pole was damaged on Rue Vernon in Gatineau Qc that has cut power for both MATDL Main office and MatDL Door shop location.

    07:05 hrs - L'alimentation de l'onduleur a été épuisée au bureau principal. / UPS power was exhausted at the main office location. 08:25 hrs - Une alimentation de secours a été installée pour le bureau principal, rétablissant l'internet, les téléphones et l'impression au bureau principal. /backup power was setup for the main office, restoring internet, phones, and printing at the main office. 09:56 hrs - Une alimentation de secours a également été installée au bureau de l'atelier de portes de MATDL pour rétablir l'internet, les téléphones et l'impression. / backup power was also setup at the MATDL doorshop office to restore internet, phones, and printing.

    L'ETA d'Hydro-Québec est que l'électricité devrait être rétablie d'ici 16h30. ETA from Hydro-quebec is that power should be restored by 16:30 hrs

  • 15:30 hrs Tuesday May 13th - All services were restored to both MATDL Gatineau office and MATDL Door shop.

  • 12:25 HRS Internet service has been returned to MATDL Gatineau office.

  • À 10h59, la connexion ISP de Vidéotron au bureau de MATDL à Gatineau a été perdue en raison des dommages au poteau électrique, causant également une panne de courant. L'ETA de Vidéotron est 15h00.

    10:59 hrs the Videotron ISP connection to the MATDL Gatineau office lost connection due to the related power pole damage also causing a power outage. ETA from videotron is 15:00 hrs

    • Carrier (ISP) Karpp Boston - Network Outage

    5/13/25 - 6:30 EST Network Outage, Power has been verified and the ISR and ISP equipment has been restarted. Asked the networking team to reach out to the ISP. Henry Eagar is the local contact 8572140762. Site came back up at 7:41 EST once all the equipment came back online.

    Friday 2nd May 2025

    CHP Santa Fe - Network outage.

    5/2/2025 16:22 EDT: CHP Santa Fe - Network outage.

  • 5/5/2025 08:38 EDT: CHP Santa Fe - Network restored. Loop found on switch.

    • Carrier (ISP) RSE Plant City - Network Outage

    5/1/25 - 16:58 EST - RSE Plant City - Network Outage after hours until 17:44 EST for a total outage of 46 minutes. Appears to have been an ISP outage. Affected more than one location.

    Carrier (ISP) Network Outage for CMI Duluth, Marietta HQ, and Gainesville - apparently ISP related

    5/2/25 - Network Outage from 1:23 to 1:37 EST for a total outage of 14 minutes. Appears to have been an ISP outage. Affected more than one location.

    Thursday 1st May 2025

    TAM Bloomington: Network outage.

    5/1/2025 11:28 EDT - TAM Bloomington: Network outage.

  • 5/1/2025 13:47 EDT - TAM Bloomington: Network restored. Outage due to routing issue with datacenter.

    • Carrier (ISP) WCM Springfield - Network Outage

    4/30/25 - 5:32 CST - WCM Springfield - Network outage reported when users came into the yard this morning. Spoke with Bryson Pellham - 4178608247, Site came back up on it's own at 8:11 CST for a total outage time of 2 hours and 39 minutes. Outage may have been due to ISP repairs from the previous outage caused by the storms.

    Wednesday 30th April 2025

    COW Texarkana: Network outage due to extreme weather.

    4/30/2025 14:44 EDT - COW Texarkana: Network outage due to extreme weather.

  • 5/1/2025 08:44 EDT - COW Texarkana: Power outage due to extreme weather.

    • Tuesday 29th April 2025

    Inclement Weather WCM Springfield - Network Outage - Storm took out power

    4/29/25 - 9:57 CST - Network Outage due to a power outage caused by a storm. Local contact is Bryson Pellham - 417-860-8247

  • Power and network was restored on 4/30/25 9:45 CST for a total outage of 11 hours and 48 minutes.

    • Monday 28th April 2025

    Okta Aquera/Dayforce Sync Issues

    Aquera is showing one failure of sync per day. Aquera support is working on resolving the issue. Please be aware that changes from Dayforce could be 6 hours before they distribute to Okta.

    Friday 25th April 2025

    CMS Ridgeland: Network outage.

    4/25/2025 10:50 EDT - CMS Ridgeland: Network outage.

  • 4/25/2025 11:46 EDT - CMS Ridgeland: Network restored. Local ISP outage.

    • Friday 18th April 2025

    MRL Alsip: Network outage.

    4/18/2025 15:35 EDT - MRL Alsip: Network outage.

  • 4/18/2025 16:25 EDT - MRL Alsip: Network restored. Network room power outage.

    • Pioneer - Wichita - Network Outage

    4/17/25 - 18:09 MST - Network outage, Unknown cause. Site came back up at 20:09 MST for a total outage time of 2 hours.

    Tamarack Iowa City - Network Outage

    4/18/25 - 00:23 CST - Network outage, Unknown cause. Site came back up at 2:12 CST for a total outage time of 1 hour and 49 minutes.

    Thursday 17th April 2025

    Power Issue NEG Attleboro - Network Outage

    4/16/25 - 20:38 EST - Network Outage - Power issue, APC Error P17. Needed to do a cold reset of the battery backup and it came back up. 4/17/25 - 7:23 EST for a total outage of 10 hours and 45 minutes

    Wednesday 16th April 2025

    Zoom Zoom outage

    Users are receiving a "This site cannot be reached" error Identified - We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 13:16 PDT Update - We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 12:51 PDT Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.

    Tuesday 15th April 2025

    TAM New Richmond: Network outage.

    4/15/2025 16:43 EDT - TAM New Richmond: Network outage.

  • 4/15/2025 17:27 EDT - TAM New Richmond: Network restored. Due to local power outage in area.

    • Power Issue Ames Store 1125 Orlando, FL - Power Outage

    4/15/25 - 10:53 EST - Power outage - There is a transformer out on the block for the entire plaza on 8010 Sunport Drive. No ETA has been provided. We will run on manual tickets until the power is restored. I will update you when we have power in this location. Contact - Gabriel Apodaca P: (407) 413-0365

  • Power restore by 11:10am, network came back up.

    • Thursday 10th April 2025

    CenPOS Payment Gateway: Outage reported for all CenPOS credit card users.

    4/10/2025 11:44 EDT - CenPOS Payment Gateway: Outage reported for all CenPOS credit card users.

  • 4/10/2025 13:45 PM EDT CenPOS Payment Gateway: Service restored reported from CenPOS.

    • Wednesday 9th April 2025

    Wildcat Springfield - Network Outage

    4/8/25 - 4:59 EST - Network Outage - This was an issue with something going on at our data center. Corey routed traffic through Dallas to GMS. Back online and working at 9:22 EST. Total outage 4 hours and 23 minutes.

    Ryan Troy - Network Outage

    4/8/25 - 4:59 EST - Network Outage - This was an issue with something going on at our data center. Corey routed traffic through Dallas to GMS. Back online and working at 9:22 EST. Total outage 4 hours and 23 minutes.

    SVS Mesa Network Outage

    4/3/2025 4:00PM EDT - SVS Mesa lost network access due to a bad power supply for the router. Router replaced with new unit. Downtime - approx 4 business hours

    Service restored 4/4/2025 09:00AM EDT

    Tuesday 8th April 2025

    TMG Greenville: Network Outage.

    4/8/2025 18:10 EDT - TMG Greenville: Network Outage.

  • 4/9/2025 06:51 EDT - TMG Greenville: Network restored. Due to network loop found on SW03:3.

    • Kamco Sites - CenPOS Outage - CenPOS update to 8.0 causing error issues. CenPOS support team engaged.

    4/8/2025 8:48 EDT Kamco Sites - CenPOS Outage - CenPOS update to 8.0 causing error issues. CenPOS support team engaged.

  • 4/10/2025 12:55 EDT - Kamco Sites: CenPOS restored. CenPOS update 8.0 requires a full uninstall of old version and reinstall of 8.0 from cenpos.net.

  • 4/9/2025 12:55 EDT Kamco Sites - CenPOS Outage - CenPOS update to 8.0 causing error issues. Testing with whitelisting for Port 8000.

    • Monday 7th April 2025

    WCM Joplin Network Outage

    4/4/2025 23:29 - WCM Joplin: Network Outage.

  • 4/8/2025 08:15 - WCM Joplin: Network restore. Due to ISP equipment failure. ATT dispatched tech to replace.

  • 4/7/2025 11:11 EDT - WCM Joplin: Network Outage. ATT support ticket started: CS1482809

    • Friday 4th April 2025

    Okta Okta - Partial outage with service requests

    At 4/4/2025 8:00 AM PT, the team became aware of an issue with to our service affecting customers in US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, APJ Cell 1, US Cell 8, EMEA Cell 9, US Cell 11, US Cell 12, US Cell 14, JP Cell 16. During this time, users may be experiencing intermittent issues within our system. Our team is actively investigating this issue and to mitigate the issue. We will provide another update within the next , or sooner if additional information becomes available.

    Service Incident Details Okta Identity Governance (OIG) Issue Status: Investigating Start Time: 4/4/2025 8:00 AM PT Affected Cells: US Cell 1, US Cell 2, US Cell 3, US Cell 4, US Cell 6, US Cell 7, US Cell 8, US Cell 9, US Cell 11, US Cell 12, US Cell 14, US Cell 16, US Cell 17 Affected service feature(s): Affected Audience: End user