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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Monday 23rd June 2025

MOD Hazlewood - Network Outage - ATT Ticket CS1659393

06/23/2025 11:30AM EST -MOD Hazlewood - Network Outage - ATT Ticket CS1659393

Thursday 19th June 2025

CBS Beltsville: Network outage. Inclement weather.

6/19/2025 16:32 EDT - CBS Baltimore: Network outage. Inclement weather.

  • Meraki indicates actual outage times to be 6/19/25 16:34 to 6/20/25 5:53. Network is restored

    • CBS Vienna: Network outage. Inclement weather.

    6/19/2025 16:07 EDT - CBS Vienna: Network outage. Inclement weather.

  • Meraki indicates actual down time was 6/19/25 11:43 to 6/20/25 22:53. Network is restored

    • CBS Frederick: Network outage. Inclement weather.

    6/19/2025 14:55 EDT - CBS Frederick: Network outage. Inclement weather.

  • 6/19/2025 16:12 EDT - CBS Frederick: Network restored. Inclement weather.

    • COW Carrollton - Network outage caused by truck hitting power pole down the street.

    6/19/2025 1:00PM EST - COW Carrollton - Network outage caused by truck hitting power pole down the street. Estimated outage 10-12 hours.

  • Meraki indicates actual outage times to be 6/19/25 11:43 to 22:53. Network is restored

    • GTS Idaho Falls - Network outage due to schedule Utilities work in the area.

    06/19/2025 1:00PM EST - GTS Idaho Falls - Network outage due to schedule Utilities work in the area.

  • According to Meraki Switch the actual outage time was from 12:42 to 15:32. Network is restored.

    • Watson Building Supplies Watson Belleville Power Outage

    At 08:47hrs 6/19/2025 a transformer feeding the Watson Belleville warehouse failed.

    Estimated return for service from the power company Elexicon Energy is 12:00hrs 6/19/2025

  • Watson Belleville power was restored at 09:38 hrs 6/19/2025

    • RSE Wildwood: Network outage.

    6/19/2025 9:09 EDT - RSE Wildwood: Network outage.

  • 6/19/2025 11:06 EDT - RSE Wildwood: Network restore: inclement weather reported.

  • 6/19/2025 10:02 EDT - RSE Wildwood: Network outage; inclement weather reported.

    • GAT Wildwood: Network outage.

    6/19/2025 9:06 EDT - GAT Wildwood: Network outage.

  • 6/19/2025 11:06 EDT - GAT Wildwood: Network restore: inclement weather reported.

  • 6/19/2025 10:02 EDT - GAT Wildwood: Network outage; inclement weather reported.

    • DQ Tech ODT is Down - Page not loading on PC's, Tablets, and Phones.

    06/19/2025 5:59 AM EST: Locations are unable to access the ODT app on the phones, tablets and PC's. The Page never loads

  • 6/19/2025 8:59 EDT - ODT: Functionality restored. Issue resulting from services outage on DQTech's systems.

    • Thursday 12th June 2025

    WBM - Oakland - Fire Caused Network Outage

    06-12-25 20:05 EDT Westside Oakland - Network Outage verified due to fire on property next door burned utility poles/lines

  • According to Meraki Switch, actual outage times are as follows. 6/12/25 16:41 6/12/25 18:41 2:00:00 6/13/25 9:17 6/13/25 12:18 3:01:00

  • 06-13-25 18:28 EST Telco fixed communication lines and services was restored at 15:20 EST after the fire. Total downtime was approximately 4 1/2 hours.

  • Network came back up around 21:40 EST. However, Telco / Utilities started working on burnt pole and took down network again around 12:25 EST and notified yard that it'll be down for hours. Main office number was routed to Juvenal Medina's cell at the order desk until further notice

    • CMI Gainesville: Network Outage

    6/12/2025 16:04 EDT - CMI Gainesville: Network Outage

  • 6/13/2025 12:50 EDT - CMI Gainesville: Network restore. Due to ISP outage.

    • Tuesday 10th June 2025

    Local Network CMW - Chester - Network Outage

    06/10/25 09:24 EDT Network outage reported by ISP with these details: Legacy TV, X1 TV, Internet, Voice, Internet TV unavailable We’ve detected a network performance issue in your area and we’re working to make improvements as quickly as we can; you may experience a temporary Comcast Business service interruption during this time. We'll have you back up and running by approximately 06/10/2025 10:45 AM (Eastern). We apologize for any inconvenience and appreciate your patience.

  • 06/10/25 17:15 EDT - Comcast outage status showed they fixed their issue and the site came back online without further changes.

    • Monday 9th June 2025

    Carrier (ISP) CMI - Palmetto - Network Outage

    6/7/25 - 9:28 EST - CMI Palmetto had a power outage which took out their network. Power was restored over the weekend, but the network didn't come back up. Restarted equipment and a ticket has been put in with AT&T - CS1622323. Local contact is Kevin Hall - 404-597-0009

    Friday 6th June 2025

    RSE Orlando - Power outage in the area. Network and phones down.

    6/6/2025 2:05PM EST - RSE Orlando - Power outage in the area.

    Estimated Time of Restoration June 6, 3:00 p.m. Crew Status -Assigned Cause-Unknown at this time. Customers Without Power-95 First Reported June 6, 11:33 a.m.

  • Power and networking was restored at 16:01 EST on Friday 6/6/2025. Total outage time was 1 hour and 23 minutes.

    • VIP Spring Hill - Network Outage

    6/6/2025 1:00PM EST - VIP Spring Hill - Network Outage - Semi hit transformer down the street, no power.

  • 6/6/2025 2:15PM EST - Power restored in the area.

    • Thursday 5th June 2025

    Carrier (ISP) CMW - Chester - Network Outage

    6/5/25 - 10:08 EST Network Outage. - Comcast outage. Work being done to the pole outside their building. Local contact - Brenton Whanger 8043587070

  • Comcast repair completed and network restored. 6/5/25 - 12:25 EST - Total outage 2 hours and 17 minutes

    • Power Issue Karpp - Attleboro - Network Outage

    6/4/25 - 17:29 EST - Network Outage - Traced to a UPS failure - Bypassed to bring it back up. Local contact is Mike 5089046505 - Ordered a replacement APC UPS. Connection restored 6/5/25 - 11:43 EST - Total outage is 18 hours and 14 minutes.

    Wednesday 4th June 2025

    GTS Ferndale - Network Outage

    6/4/2025 10:30AM EST - GTS Ferndale lost network access. Comcast working in the area, no eta.

  • 6/4/2025 21:00 EST - Comcast completed repairs.

  • Ticket opened with ISP Zipply - 2782883

    • Tuesday 3rd June 2025

    Local Network Colonial Materials Pleasant Garden - Network Outage

    06/03/25 15:01 EDT Colonial Materials Pleasant Garden - Network Outage. ISR Power issue - No status lights coming on. Cycled power and did not get lights on the status indicator. Leaving unplugged for 10 minutes to confirm if it was a power surge. If status lights do not light up, network team is going to configure a replacement and overnight to site to replace the dead one.

  • 06/04/25 10:32 EDT - New router arrived at the yard. Worked with the yard to get the new router plugged into equipment and site is back online.

    • GTS Seattle - Network Outage

    6-2-25 - 15:55 PST - Network Outage - Local contact Nelson Reynosa - 206-914-0908

  • Network came up at 5:15 PST. Manager said he didn't make any changes it just started working so it may have been an ISP issue. Total outage time 12 hours and 20 minutes

    • Carrier (ISP) CMS Statesboro - Network Outage

    6-2-25 - 12:00 EST - Network Outage - verified power and restarted equipment. Local contact is Roger Wentz 912-657-5992. Suspect ISP issue. Network reconnected at 12:36 EST for a total outage time of 36 minutes.

    Tuesday 27th May 2025

    O365 Exchange Some users may be unable to access their Exchange Online mailbox via multiple connection methods

    Issue ID: EX1083675 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: May 27, 2025 at 7:12 AM EDT

    User impact Users may be unable to access their Exchange Online mailbox via multiple connection methods.

    More info Impacted connection methods include, but may not be limited to:

    • Outlook on the web
    • Messaging API (MAPI)

    Scope of impact Impact is specific to some users who are located on or served through the affected infrastructure in North America.

    Current status May 27, 2025 at 7:44 AM EDT We're reviewing recent trends in diagnostic telemetry to inform our next troubleshooting steps. Next update by: Tuesday, May 27, 2025 at 10:00 AM EDT

    Monday 19th May 2025

    SymphonyAI Queue: Performance Issues

    5/19/2025 10:13 EDT - SymphonyAI Queue: Performance degradation.

    Inclement Weather GSC Kalamazoo - Network outage due to weather

    5/16/25 - 9:42 EST - Network Outage - GSC Kalamazoo has to shut down all their power, tornado came thru last night and did some damage, their yard only has about half power and the manager there Brandon Rinnels (6168895824) spoke with an electrictian who highly recommended completely shutting down because of the risk of equipment damage running things like that. ETA from the power company is 3pm tomorrow. Site came back on 5/19/2025 at 5:37 EST. Total outage time 2 days 19 hours.

    Tuesday 13th May 2025

    CHE St. Charles - Network outage.

    5/13/2025 11:45 EDT: CHE St. Charles - Network outage.

  • 5/13/2025 17:36 EDT: CHE St. Charles - Network restored. Due to local provider outage with Comcast.

    • DL Building Materials MATDL - DoorShop / Gatineau office power outage

    Vers 06h42 le 13/05/2025, un poteau électrique a été endommagé sur la Rue Vernon à Gatineau, QC, ce qui a coupé l'électricité pour le bureau principal de MATDL et l'atelier de portes de MATDL. At approx. 06:42 hrs 5/13/2025 a power pole was damaged on Rue Vernon in Gatineau Qc that has cut power for both MATDL Main office and MatDL Door shop location.

    07:05 hrs - L'alimentation de l'onduleur a été épuisée au bureau principal. / UPS power was exhausted at the main office location. 08:25 hrs - Une alimentation de secours a été installée pour le bureau principal, rétablissant l'internet, les téléphones et l'impression au bureau principal. /backup power was setup for the main office, restoring internet, phones, and printing at the main office. 09:56 hrs - Une alimentation de secours a également été installée au bureau de l'atelier de portes de MATDL pour rétablir l'internet, les téléphones et l'impression. / backup power was also setup at the MATDL doorshop office to restore internet, phones, and printing.

    L'ETA d'Hydro-Québec est que l'électricité devrait être rétablie d'ici 16h30. ETA from Hydro-quebec is that power should be restored by 16:30 hrs

  • 15:30 hrs Tuesday May 13th - All services were restored to both MATDL Gatineau office and MATDL Door shop.

  • 12:25 HRS Internet service has been returned to MATDL Gatineau office.

  • À 10h59, la connexion ISP de Vidéotron au bureau de MATDL à Gatineau a été perdue en raison des dommages au poteau électrique, causant également une panne de courant. L'ETA de Vidéotron est 15h00.

    10:59 hrs the Videotron ISP connection to the MATDL Gatineau office lost connection due to the related power pole damage also causing a power outage. ETA from videotron is 15:00 hrs

    • Carrier (ISP) Karpp Boston - Network Outage

    5/13/25 - 6:30 EST Network Outage, Power has been verified and the ISR and ISP equipment has been restarted. Asked the networking team to reach out to the ISP. Henry Eagar is the local contact 8572140762. Site came back up at 7:41 EST once all the equipment came back online.

    Friday 2nd May 2025

    CHP Santa Fe - Network outage.

    5/2/2025 16:22 EDT: CHP Santa Fe - Network outage.

  • 5/5/2025 08:38 EDT: CHP Santa Fe - Network restored. Loop found on switch.

    • Carrier (ISP) RSE Plant City - Network Outage

    5/1/25 - 16:58 EST - RSE Plant City - Network Outage after hours until 17:44 EST for a total outage of 46 minutes. Appears to have been an ISP outage. Affected more than one location.

    Carrier (ISP) Network Outage for CMI Duluth, Marietta HQ, and Gainesville - apparently ISP related

    5/2/25 - Network Outage from 1:23 to 1:37 EST for a total outage of 14 minutes. Appears to have been an ISP outage. Affected more than one location.

    Thursday 1st May 2025

    TAM Bloomington: Network outage.

    5/1/2025 11:28 EDT - TAM Bloomington: Network outage.

  • 5/1/2025 13:47 EDT - TAM Bloomington: Network restored. Outage due to routing issue with datacenter.

    • Carrier (ISP) WCM Springfield - Network Outage

    4/30/25 - 5:32 CST - WCM Springfield - Network outage reported when users came into the yard this morning. Spoke with Bryson Pellham - 4178608247, Site came back up on it's own at 8:11 CST for a total outage time of 2 hours and 39 minutes. Outage may have been due to ISP repairs from the previous outage caused by the storms.

    Wednesday 30th April 2025

    COW Texarkana: Network outage due to extreme weather.

    4/30/2025 14:44 EDT - COW Texarkana: Network outage due to extreme weather.

  • 5/1/2025 08:44 EDT - COW Texarkana: Power outage due to extreme weather.

    • Tuesday 29th April 2025

    Inclement Weather WCM Springfield - Network Outage - Storm took out power

    4/29/25 - 9:57 CST - Network Outage due to a power outage caused by a storm. Local contact is Bryson Pellham - 417-860-8247

  • Power and network was restored on 4/30/25 9:45 CST for a total outage of 11 hours and 48 minutes.

    • Monday 28th April 2025

    Okta Aquera/Dayforce Sync Issues

    Aquera is showing one failure of sync per day. Aquera support is working on resolving the issue. Please be aware that changes from Dayforce could be 6 hours before they distribute to Okta.

    Friday 25th April 2025

    CMS Ridgeland: Network outage.

    4/25/2025 10:50 EDT - CMS Ridgeland: Network outage.

  • 4/25/2025 11:46 EDT - CMS Ridgeland: Network restored. Local ISP outage.