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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Maintenance
Syncplicity Maintenance - Regular maintenance window

10/6/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 4 hours.

Syncplicity Maintenance - Regular maintenance window

10/8/2025 18:00 EST - Syncplicity Maintenance - Regular maintenance window. Duration Est 3 hours.

Comcast Maintenance: 3s025 State Route 59

10/27/2025: Comcast Maintenance: 3s025 State Route 59

Pioneer Wichita - Scheduled Mintenance

11/03/25 23:00 PM EDT - 05:00(+1)

Maintenance Notification

Account Number: 001-1001-091541201

Service Address: 1916 S KESSLER ST, Wichita, KS 67213

On November 03, 2025 we will perform scheduled maintenance, which may impact your service. Our technicians are committed to completing the work as quickly as possible to minimize your business disruption.

While the maintenance is scheduled during the window below, your service may not be impacted the entire time.

Maintenance Overview

Account(s): 001-1001-091541201

Start Date: November 03, 2025

Start Time: 11:00 PM

End Date: November 04, 2025

End Time : 05:00 AM

Expected Impact: Full Disruption

Ticket: ECR000002248678

CMI Cummings: Comcast maintenance.

11/11/2025 0:00 EDT - CMI Cummings: Comcast maintenance.

Past Incidents

Tuesday 27th January 2026

COW Monroe - 1/24/2026 15:00 EST - Network down due to Power outage in the area, etr Thursday 10pm

COW Monroe - 1/24/2026 15:00 EST - Network down due to Power outage in the area, etr Thursday 10pm

AMW Phoenix - 1/27/2026 14:00 EST - Network outage due to Cox outage in the area.

AMW Phoenix - 1/27/2026 14:00 EST - Network outage due to Cox outage in the area.

  • 1/27/26/13:34 Meraki verifies Network has been restored. COX Outage

    • Carrier (ISP) CBSI Upper Marlboro - Network Outage

    1/25/26 - 18:35 EST - Network Outage - Local contact Warren Thorne - 240-814-8957 - verified power and restarted equipment

  • Network reconnected 1/27/26 - 8:15 EST after rebooting equipment. Total outage time was 1 day 13 hours and 40 minutes or 37 hours and 40 minutes

    • Monday 26th January 2026

    CHE Jackson - Network Outage. Due to icy road conditions, nobody is at the yard to verify / cycle power.

    1/26/2026 2pm EST - CHE Jackson - Network Outage. Due to icy road conditions, nobody is at the yard to verify / cycle power.

  • 1/26/2026 19:41 EST - Spectrum restored services after making repairs in the field.

    • Thursday 22nd January 2026

    VIP Springhill - Network outage: Power is turned off due to scheduled building maintenance.

    1/22/2026 9:39 EDT VIP Springhill - Network outage: Power is turned off due to scheduled building maintenance.

  • 1/22/2026 16:07 EDT VIP Springhill - Network restored: Power turned off due to scheduled building maintenance.

    • Monday 12th January 2026

    Local Network SVS Phoenix - Network Outage

    1/10/26 - 20:06 MST - Network Outage - Meraki shows Misconfigured DNS and Configuration out of date. Power is good. Had them restart all equipment including both Lumen and Cox. Reset the Meraki and rebooted it again. Carl worked on the router to get it working. He had to pull the static. there was a static to the wrong site for that subnet and then it advertised the static to that same router, which then said 'ah! 10.55.4.0/24 is via Suwanee DMVPN headend' Network restored at 1/12/26 9:01 MST for a total outage time of 1 day 12 hours and 55 minutes or 36 hours and 55 minutes.

    Wednesday 7th January 2026

    Carrier (ISP) GTS Billings - Network Outage

    1/7/26 - 10:49 MST until 11:43 MST - ISP issue - Total outage time 54 minutes

    Carrier (ISP) GTS Missoula - Network Outage

    1/7/26 - 10:05 MST until 11:36 MST - ISP issue - Total outage time 1 hour and 31 minutes

    Monday 5th January 2026

    Lumen fiber cut impacting GTS Missoula and GTS Billings yards. Network outage in progress; provider engaged. Lumen Ticket: 3355046

    1/5/2026 21:07 EDT - Lumen fiber cut impacting GTS Missoula and GTS Billings yards. Network outage in progress; provider engaged. Lumen Ticket: 3355046

  • 1/6/2026 21:51 EDT - Lumen fiber cut impacting GTS Missoula and GTS Billings yards. Network restored. Lumen Ticket: 3355046

    • Friday 2nd January 2026

    CBS Hagerstown - Network outage.

    1/1/2026 4:14 EDT CBS Hagerstown - Network outage.

  • 1/3/2026 11:22 EDT CBS Hagerstown - Network restored. Local ISP outage. ATT Support ticket started: CS2794964.

  • 1/2/2026 9:14 EDT CBS Hagerstown - Network outage. ATT Support ticket started: CS2794964.

    • Friday 26th December 2025

    Okta OKTA - Missing chiclets / Read error

    GMS has been made aware that our Okta tenant, which is hosted in Okta Cell OK6, has been placed into Read-only (Safe) Mode while Okta Engineering investigates and remediates a performance issue.

    What this means.

    Users and administrators can still sign in and access applications in most cases. Some users may experience sign-in issues if their login requires Okta to update or collect required profile attributes, since Okta cannot write changes while in Read-only Mode. Administrator changes are currently restricted. This includes creating or modifying users, group memberships, application assignments, policies, and tenant settings. Automated provisioning and workflows that attempt to create or modify users, group memberships, or assignments may fail until Read-only Mode is lifted.

    Okta has confirmed this is now resolved.

    CBMI Harrisonburg - Network and phones down.

    12/25/2025 18:00EST CBMI Harrisonburg - Network and phones down. Investigating.

  • The ISR 4321 failed, we swapped to the c1111xp to restore the circuit

    • Monday 22nd December 2025

    Carrier (ISP) GTS Eugene - Network Outage.

    12/21/2025 11:30AM Est - GTS Eugene - Site lost internet access, power verified. Lumen ticket 33483306

  • 12/23/2026 09:00AM EST - GTS Eugene: Cycled power on Lumen equipment to restore service after field repair.

    • Friday 19th December 2025

    TNB Maspeth: Site is under construction and will be offline for an undetermined length of time.

    12/19/2025 12:00 EDT - TNB Maspeth: Site is under construction and will be offline for an undetermined length of time.

  • 1/8/2026 11:59 EDT - TNB Maspeth: Site restored. Construction complete.

    • CBMI Lynchburg: Local area power outage.

    11:42 EDT - CBMI Lynchburg: Local area power outage.

  • 15:07 EDT - CBMI Lynchburg: Local area power restore. Network restored.

    • Sunday 7th December 2025

    CBMI Harrisonburg: Network Outage.

    12/7/2025 01:25 EDT CBMI Harrisonburg: Network Outage.

  • 12/8/2025 14:50 EDT CBMI Harrisonburg: Network restored. Provider equipment failure.

  • 12/8/2025 08:41 EDT CBMI Harrisonburg: Network Outage. ISP equipment failure.

    • Wednesday 3rd December 2025

    CBS Woodlawn: Network outage.

    12/3/2024 14:31 EDT CBS Woodlawn: Network outage.

  • 12/3/2024 20:31 EDT CBS Woodlawn: Network restored. Local ISP outage.