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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Tuesday 5th August 2025

Power Issue VIP Springhill - Planned Power Outage

08/05/25 09:40 EDT VIP Springhill - Planned Power Outage - Power company is doing work nearby and outage is expected to be about an hour

  • 08/05/25 12:21 EDT Power restored and network came back online.

    • Thursday 31st July 2025

    AMW Phoenix - Cox work in the area knocked out network access for 12 minutes. Site is back online.

    7/31/2025 15:10PM EST - AMW Phoenix - Cox work in the area knocked out network access for 12 minutes. Site is back online.

    Wednesday 30th July 2025

    CHE Ft Smith: Network outage.

    7/30/2025 8:24 EDT - CHE Ft Smith: Network outage.

  • 7/30/2025 11:42 EDT - CHE Ft Smith: Network restored. Local ISP outage with COX.

  • 7/30/2025 8:24 EDT - CHE Ft Smith: Network outage. Local ISP outage with COX.

    • Tuesday 29th July 2025

    Power Issue TAM - New Richmond - Network Outage due to Power Outage

    7/29/25 - 1:30 CST - Network Outage due to a power outage. Power was restored and network came back online at 5:00 CST for a total outage of 3 hours and 30 minutes.

    Monday 28th July 2025

    Power Issue CBSI - DC - Network Outage - Power outage

    7/28/25 - 14:26 EST - Network outage at CBSI DC due to a power outage. Local power company projected an ETA of 6pm. Local contact is Justin Stubber - 540-305-6324

  • Cisco Meraki Dashboard indicates network was restored 7/28/25 at 17:27

    • Wednesday 23rd July 2025

    GTS Ferndale 58 minute outage due to Comcast work in the area. Site is back online.

    7/23/2025 15:58 EST - GTS Ferndale 58 minute outage due to Comcast work in the area. Site is back online.

    Tuesday 22nd July 2025

    GAT Tampa: Internet unable to reach GMS network.

    7/22/2025 13:26 - GAT Tampa: Internet unable to reach GMS network.

  • 7/23/2025 11:00 EDT - GAT Tampa: Internet unable to reach GMS network, restored. Spectrum ISP dispatched and replaced EOL network equipment on site.

  • 7/22/2025 20:00 EDT - GAT Tampa: Internet unable to reach GMS network. Spectrum ISP dispatched for 7/23 10:00 EDT to replace EOL network equipment on site.

    • Friday 18th July 2025

    Cherokee Memphis - Network and phones down. Power outage due to heavy storm in the area knocked out 13 utility poles.

    7/17/2025 20:00EST - Cherokee Memphis lost power due to heavy storm damage in the area. No eta currently.

  • Cisco Meraki Dashboard shows network was back up on July 19th at 00:16

    • Power Issue CBSI Jessup - Network Outage

    7/14/25 15:34 EST - Network outage - ISR wasn't getting power. Issue was resolved by using a different power cable. - Network restored 7/15/25 3:00 EST for a total outage time of 23 hours and 26 minutes.

    Carrier (ISP) CMS Conway - Network outage

    7/17/25 - 5:54 EST Network outage, Issue was with the ISP not with the contractors. Dispatch needed to be sent out and service was restored at 17:55 EST for a total outage time of 12 hours and 1 minute.

    Wednesday 16th July 2025

    GTS Missoula network down due to Lumen fiber cut in the area. Lumen case# 32266204

    7/16/2025 10:30AM EST - GTS Missoula network down due to Lumen fiber cut in the area. Lumen case# 32266204

  • 7/16/2025 9:01PM EST - GTS Missoula - Lumen restored services.
    Root Cause: A fiber fault on a local providers network in Denver, CO, impacted client services Fix Action: A fiber jumper was replaced, thus restoring services to a stable state.

    • Monday 7th July 2025

    GTS Boise - Network outage being investigated.

    7/7/2025 6:00PM EST - GTS Boise location lost internet access, investigating.

  • 7/8/2025 8:00AM EST - ISP Lumen restored services. Root Cause: A fiber fault in Boise, ID impacted client services in Atlanta, GA. Fix Action: The fiber was repaired, thus restoring services to a stable state.

  • Ticket open with provider to restore connectivity. Lumen ticket 32200238

    • Wednesday 2nd July 2025

    Syncplicity Syncplicity - Planned Maintenance outage

    07/02/25 23:59 EDT Syncplicity - Planned Maintenance outage: Upcoming scheduled maintenace notice - down time estimated to be 4 hours

  • Scheduled maintenance window 00:00-04:00 AM EDT

    • Monday 30th June 2025

    Tannerbolt: Domain issue with easyDNS.

    6/30/2025 8:32 EDT - Tannerbolt: Domain issue with easyDNS.

  • 07/012025 12:00 EDT - Tannerbolt: escalating domain restored. EasyDNS to restore domain connection.

  • 6/30/2025 9:52 EDT - Tannerbolt: escalating domain outage with easyDNS.

    • Friday 27th June 2025

    Local Network VIP Springhill - Network Outage

    06/27/25 15:17 EDT VIP Springhill - Network Outage: Site reported network down and power was verified. Network team was still able to get to the router. Meraki switch was restarted twice and site came back online at 15:57 EDT for an estimated downtime of 40 minutes.

    Carrier (ISP) CMS Statesboro - Network outage

    6/27/25 - 10:36 EST - CMS Statesboro is down, had them reboot their networking equipment and ISP equipment. Power verified, local contact is Roger Wentz - 9124864397 Ticket opened - CS1683015 for statesboro

  • 6/27/25 - 11:12 EST - CMS Statesboro network restored. 36 minute ATT outage.

    • Local Network Gator Gypsum Orlando - Network outage

    06/27/25 11:44 EDT Gator Gypsum Orlando - Network outage: Power has been verified and cycled on ISR and ISP equipment. Network team is investigating and putting in problem ticket to the provider. NIM 2 is getting configured as well.

  • 06/27/25 22:51 - AT&T fixed fiber cut and site is back online

  • 06/27/25 15:32 AT&T Ticket CS1683520 - Tech came to site and confirmed a fiber cut causing the outage in surrounding area should be worked on tonight. Adam is getting a console cable over the weekend if the network hasn't come back online over the weekend and will work with the network team to connect a console cable to configure NIM 2.

    • Monday 23rd June 2025

    MOD Hazlewood - Network Outage - ATT Ticket CS1659393

    06/23/2025 11:30AM EST -MOD Hazlewood - Network Outage - ATT Ticket CS1659393

  • 06/23/2025 13:30 EST -MOD Hazlewood ATT outage repaired.

    • Thursday 19th June 2025

    CBS Beltsville: Network outage. Inclement weather.

    6/19/2025 16:32 EDT - CBS Baltimore: Network outage. Inclement weather.

  • Meraki indicates actual outage times to be 6/19/25 16:34 to 6/20/25 5:53. Network is restored

    • CBS Vienna: Network outage. Inclement weather.

    6/19/2025 16:07 EDT - CBS Vienna: Network outage. Inclement weather.

  • Meraki indicates actual down time was 6/19/25 11:43 to 6/20/25 22:53. Network is restored

    • CBS Frederick: Network outage. Inclement weather.

    6/19/2025 14:55 EDT - CBS Frederick: Network outage. Inclement weather.

  • 6/19/2025 16:12 EDT - CBS Frederick: Network restored. Inclement weather.

    • COW Carrollton - Network outage caused by truck hitting power pole down the street.

    6/19/2025 1:00PM EST - COW Carrollton - Network outage caused by truck hitting power pole down the street. Estimated outage 10-12 hours.

  • Meraki indicates actual outage times to be 6/19/25 11:43 to 22:53. Network is restored

    • GTS Idaho Falls - Network outage due to schedule Utilities work in the area.

    06/19/2025 1:00PM EST - GTS Idaho Falls - Network outage due to schedule Utilities work in the area.

  • According to Meraki Switch the actual outage time was from 12:42 to 15:32. Network is restored.

    • Watson Building Supplies Watson Belleville Power Outage

    At 08:47hrs 6/19/2025 a transformer feeding the Watson Belleville warehouse failed.

    Estimated return for service from the power company Elexicon Energy is 12:00hrs 6/19/2025

  • Watson Belleville power was restored at 09:38 hrs 6/19/2025

    • RSE Wildwood: Network outage.

    6/19/2025 9:09 EDT - RSE Wildwood: Network outage.

  • 6/19/2025 11:06 EDT - RSE Wildwood: Network restore: inclement weather reported.

  • 6/19/2025 10:02 EDT - RSE Wildwood: Network outage; inclement weather reported.

    • GAT Wildwood: Network outage.

    6/19/2025 9:06 EDT - GAT Wildwood: Network outage.

  • 6/19/2025 11:06 EDT - GAT Wildwood: Network restore: inclement weather reported.

  • 6/19/2025 10:02 EDT - GAT Wildwood: Network outage; inclement weather reported.

    • DQ Tech ODT is Down - Page not loading on PC's, Tablets, and Phones.

    06/19/2025 5:59 AM EST: Locations are unable to access the ODT app on the phones, tablets and PC's. The Page never loads

  • 6/19/2025 8:59 EDT - ODT: Functionality restored. Issue resulting from services outage on DQTech's systems.

    • Thursday 12th June 2025

    WBM - Oakland - Fire Caused Network Outage

    06-12-25 20:05 EDT Westside Oakland - Network Outage verified due to fire on property next door burned utility poles/lines

  • According to Meraki Switch, actual outage times are as follows. 6/12/25 16:41 6/12/25 18:41 2:00:00 6/13/25 9:17 6/13/25 12:18 3:01:00

  • 06-13-25 18:28 EST Telco fixed communication lines and services was restored at 15:20 EST after the fire. Total downtime was approximately 4 1/2 hours.

  • Network came back up around 21:40 EST. However, Telco / Utilities started working on burnt pole and took down network again around 12:25 EST and notified yard that it'll be down for hours. Main office number was routed to Juvenal Medina's cell at the order desk until further notice

    • CMI Gainesville: Network Outage

    6/12/2025 16:04 EDT - CMI Gainesville: Network Outage

  • 6/13/2025 12:50 EDT - CMI Gainesville: Network restore. Due to ISP outage.