TAM - Iowa City - Network Outage Thursday 12th December 2024 09:17:34

12/12/24 00:10 EDT - Network Outage - verified power and rebooted equipment - local contact is Josh Gilliam -319-631-0931 - Lumen can't reach their equipment at Iowa City. Looking almost certain that dispatch will be needed. With Lumen it can take some time since they don't always have last mile. Ticket number is 30780464.

Root Cause: A planned maintenance that surpassed the scheduled maintenance window in Broadview, IL impacted client services.

Fix Action: The fiber was spliced, thus restoring services.

Posted 1 month ago by :username

Site is back up and running, Back online at 6:50 UTC. Total outage time is 6 hours and 40 minutes.

Posted 1 month ago by :username

2024-12-12 12:05:46 GMT - The Lumen NOC has advised that the event has exceeded the scheduled window. Excavation teams on site have dug up the cable. When the fiber was cut to roll to the new cable, it was discovered that there was insufficient exposed slack to reach. Consequently, an excavator was brought on site to dig up the cable further to pull the necessary slack. Splicers are now preparing to begin splicing, which is expected to take approximately three hours. The next update will be provided once the maintenance has been completed or as new information becomes available.

Posted 1 month ago by :username