CMS Statesboro - Network Outage Monday 30th September 2024 10:17:06


9/27/24 4:11 EDT - Network Outage - Power verified on Monday 9/30/24 morning - Equipment restarted, local contact is Roger Wentz 912-486-4397 - Damage visible outside the building to the fiber coming in. AT&T Ticket number CS1042334 From AT&T. AN ACCESS SUPPLIER PROBLEM HAS BEEN DETECTED. THE TICKET HAS BEEN REFERRED TO THE ACCESS SUPPLIER FOR FURTHER ANALYSIS. AT&T DIAGNOSE HAS DETECTED THAT THE PINGS BETWEEN THE PROVIDER EDGE AND CUSTOMER EDGE ROUTERS ARE UNSUCCESSFUL. FURTHER TROUBLESHOOTING WILL BE PERFORMED BY AT&T. PLEASE CHECK TICKET FOR ADDITIONAL STATUS. Cradlepoint is being shipped to the site as a temporary solution. CP#12 - Device IMEI 350884581087817

Sent a cradlepoint #12 for them to use until AT&T fixes the issue.