9/5/24 4:14 EDT - Network outage - Checked the YIAB and power was out to the switch. Had him restart the UPS. Local contact Cesil Saldivar - (443) 797-4194 Restarted the Comcast equipment. Restarted the Cienna as well. Damon needed to reload the config on the router. reference number for comcast coax cr159956177 Ticket CR159957679 Comcast sent a tech out and switched out the modem. Back online at 9/5/24 10:17 EDT for a total outage time of 6 hours and 3 minutes