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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Thursday 6th February 2025

Wildcat Materials WCM - Springfield - Network Outage

2/6/25 - 7:15 CST - Network Outage, appears to have been a blip at the Dallas datacenter, restored at 7:33 CST for a total outage time of 17 minutes.

Wildcat Materials WCM - Joplin - Network Outage

2/6/25 - 5:15 PST - Network Outage, appears to have been a blip at the Dallas datacenter, restored at 5:33 PST for a total outage time of 17 minutes.

Thursday 30th January 2025

Local Network ASI Southfield - Network Outage

01/30/25 14:22 EST ASI Southfield - Network Outage for approx 7 minutes. Network restored on its own 14:29 EST

Wednesday 29th January 2025

GTS Missoula - Network Outage.

1/29/2025 18:01 GTS Missoula - Network Outage.

  • 1/29/2025 20:57 GTS Missoula - Network restored. ISP.

  • UBM - Cincinatti - Network Outage

    1/29/25 - 00:13 EST - Network outage detected. Unknown cause. Site came back online at 1/29/25 - 03:46 EST for a total outage time of 3 hours and 33 minutes.

    Thursday 23rd January 2025

    Carrier (ISP) GTS Clackamas - Network Outage

    1/23/25 10:54 PST - Network Outage, verified power, restarted equipment - local contact is Carlos Navarrete - 5034772585 Carlos said that the Comcast ISP seems to be working as his phone was able to connect to the xfinitywifi

  • Damon called it in to Comcast and they sent out a tech CR182735141. Site came back online at 17:32 PST. Total outage time - 5 hours and 38 mins

  • CBSI Camden - Network and phones down.

    1/23/2025 09:30AM EDT - CBSI Camden lost network and phones due to a failed Cisco Router. Replacement is being overnighted for 8am delivery.

  • 1/24/2025 13:00 EDT - CBSI Camden back online after installing new Cisco ISR.

  • TAM - Bismarck - Network Outage

    1/23/25 at 0:05 CST network outage until 1/23/25 at 3:12 CST. Unknown cause, possible power or ISP issue which was resolved. Total Outage time 3 hours and 7 minutes.

    Tuesday 21st January 2025

    COL Wilmington - Network and phones down.

    1/21/2025 14:30 EDT - Colonial Wilmington network and phones went down, power verified. ATT ticket CS1271488, no ETR.

  • 1/21/2025 COL Wilmington 5:00PM EDT - ATT restored services, network and phones back online

  • Local Network PMW Silverthorne - Network outage

    1/21/25 10:11 AM EST PMW Silverthorne - Network outage due to severe weather conditions that caused a mass power outage reported by service provider. Site manager was notified. Power restored and network came back online 11:59 AM EST.

    Monday 20th January 2025

    Power Issue RSE - Orlando - Network Outage

    1/18/25 - 17:46 EDT - Network outage - Verified power onsite. Andy Goodknight is the local contact - 407-467-1945, determined the UPS had errored out and needed to be restarted. Site is up as of 1/20/25 - 5:33 EDT. Total outage time 35 hours, 47 minutes

    Friday 17th January 2025

    Local Network PWE Grand Junction - Partial Outage

    1/17/25 13:10 EST PWE Grand Junction - Partial Outage due to a meraki switch failure. Power was verified and cycled on equipment but meraki switch failed to boot up. Router stayed online and was able to be reached by network team. Uplink was moved to SW02 and 3 ports were moved to that switch to keep site partially online with a phone, printer, and computer, as well as wifi. A new meraki switch was sent to site that should arrive 1/21/25. Once received, yard manager will reach out to move ports and uplink to the replacement switch.

  • 1/21/25 16:57 EST New switch was plugged in came online. Ports were all transferred one for one over to the replacement as well as the temporary changes put back to the ports they were in originally. Site is back online.

  • Thursday 16th January 2025

    GTS Salem - Network and phones down.

    1/15/2025 9:00PM EDT - GTS Salem - Network and phones down due to no power in the main building.

  • 1/15/2025 09:00AM EDT GTS Salem - Network and phones back online after restoring power to the office.

  • Tuesday 14th January 2025

    GTS Medford - Network outage

    1/14/2025 06:30AM EDT - GTS Medford lost network and phones. ISP Lumen outage, ticket 30937222, ETR 2-4 hours.

  • 1/15/2025 15:49PM EDT - GTS Medford network and phones back online. Cause - Lumen Oregon outage.

  • GTS Eugene - Network Outage

    1/14/2025 06:30AM EDT - GTS Eugene lost network and phones. ISP Lumen outage, ticket 30937271, ETR 2-4 hours.

  • 1/15/2025 15:49PM EDT - GTS Eugene network and phones back online. Cause - Lumen Oregon outage.

  • Monday 13th January 2025

    Carrier (ISP) SVS Dewey - Network Outage

    1/13/25 2:42 UTC - Network outage, verified power and restarted equipment. ISP seems to be having an issue in the area. Local contact is Steve Pritchard - 928-925-4914

  • Issue was with the ISP Site came back up at 1/13/25 9:59 UTC - Total outage time - 7 hours and 17 minutes.

  • Tuesday 7th January 2025

    CHP SantaFe: Network outage

    1/6/2025 11:36PM EDT - CHP Santa Fe Site lost internet access overnight, network and phones down. Repair pending Comcast dispatch, CR180070288.

  • 1/7/2025 14:00PM EST - ISP Comcast replaced Cienna on site to restore services.

  • Friday 3rd January 2025

    TNB Hauppauge: Network outage.

    1/3/2025 10:19 EDT TNB Hauppauge: Network outage.

  • 1/3/2025 11:05 EDT TNB Hauppauge: Network restored. Due to local ISP outage.

  • Tuesday 31st December 2024

    Carrier (ISP) CMI Ridgeland - Network Outage

    12/30/24 - 23:51 EDT - Network Outage - Power verified & equipment restarted. Local contact Doug Booker - 843-247-6165, suspected ISP issue. Site is back online at 8:34 EDT. Total outage time is 8 hours and 43 minutes.

  • 12/30/24 - 23:51 EDT - Network Outage - Power verified & equipment restarted. Local contact Doug Booker - 843-247-6165, suspected ISP issue. Site is back online 12/31/24 at 8:34 EDT. Total outage time is 8 hours and 43 minutes.

  • Saturday 21st December 2024

    CBS Marshall: Network outage.

    12/21/2024 18:03 - CBS Marshall: Network outage.

  • 12/23/2024 9:20 EDT - CBS Marshall: Network restored. Power breaker tripped over the weekend.

  • Friday 20th December 2024

    CBSI Baltimore Whitestone - Network outage. Site lost power due to car hitting a electric pole across the street. No etr.

    12/20/2024 2:00AM EST - CBSI Baltimore Whitestone - Network Outage. Site lost power due to car hitting a electric pole across the street. No etr.

  • 12/20/2024 10:08AM EST - CBSI Whitestone - Power pole repaired across the street to restore power. Network back online.

  • Thursday 19th December 2024

    CBMI Chester - Network outage. Comcast outage in the area being worked on.

    12/19/2024 3:50PM EST - CBMI Chester network down, Comcast outage being worked on. No etr.

  • 12/19/2024 23:04EST - CBMI Chester - ISP Restored service in the field, network back online.

  • NEG Woburn: Network outage, reported by ISP power outage in area.

    12/19/2024 9:05 EDT - NEG Woburn: Network outage, reported by ISP power outage in area.

  • 12/19/2024 9:21 EDT - NEG Woburn: Network restored, reported by ISP power outage in area.

  • Monday 16th December 2024

    COW Midland - Network outage due to local power pole down in area.

    12/16/2024 07:32 EDT: COW Midland - Network outage due to local power pole down in area.

  • 12/16/2024 09:36 EDT: COW Midland - Network restored due to local power pole down in area.

  • Thursday 12th December 2024

    Carrier (ISP) TAM - Iowa City - Network Outage

    12/12/24 00:10 EDT - Network Outage - verified power and rebooted equipment - local contact is Josh Gilliam -319-631-0931 - Lumen can't reach their equipment at Iowa City. Looking almost certain that dispatch will be needed. With Lumen it can take some time since they don't always have last mile. Ticket number is 30780464.

  • Root Cause: A planned maintenance that surpassed the scheduled maintenance window in Broadview, IL impacted client services.

    Fix Action: The fiber was spliced, thus restoring services.

  • Site is back up and running, Back online at 6:50 UTC. Total outage time is 6 hours and 40 minutes.

  • 2024-12-12 12:05:46 GMT - The Lumen NOC has advised that the event has exceeded the scheduled window. Excavation teams on site have dug up the cable. When the fiber was cut to roll to the new cable, it was discovered that there was insufficient exposed slack to reach. Consequently, an excavator was brought on site to dig up the cable further to pull the necessary slack. Splicers are now preparing to begin splicing, which is expected to take approximately three hours. The next update will be provided once the maintenance has been completed or as new information becomes available.

  • Wednesday 11th December 2024

    SVS Dewey - Network outage

    12/11/2024 4:30AM EST - SVS Dewey network outage, ISP Sparklight is in the process of doing emergency repairs in the field to restore service.

  • 12/11/2024 9:30AM EST - ISP Sparklight made emergency repairs in the field to restore services.

  • Tuesday 10th December 2024

    Local Network CHP Las Cruces - Network Outage

    12/10/2024 15:36 EST CHP Las Cruces - Network Outage: Verified power on site and restarted ISR and ISP equipment. Network team is looking into the issue.

  • 12/10/2024 22:57 EST Lumen investigated the issue and moved traffic to a different route. Yard is back online.

  • 12/10/2024 16:05 EST Lumen Ticket #30765717: Showing down with no outages in the area - Dispatch authorized