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About This Site

This page offers performance, outage and maintenance information for all of GMS services and applications. Check back here any time to view the current status of the services listed below. For additional information or to report a problem, send an email to pchelp@gms.com and include as much information as you can along with your contact info.

Past Incidents

Thursday 11th July 2024

Power Issue RBM Harrison - Power Outage

7-11-24 08:29 EDT RBM Harrison - Power Outage due to a transformer nearby blew. ETR is unknown atm. Updates will be posted as more information is known.

  • 7-11-24 17:44 EDT - Power restored and all networking functioning properly.

  • Wednesday 10th July 2024

    Lonestar Materials - South Austin 18:10 EDT - Site lost network and phones. Waiting to verify power with mgr.

    Lonestar Materials - South Austin 18:10 EDT Unknown issue caused network outage, investigating issue.

  • 07/11/24 24:05 EDT - Lonestar Materials - South Austin - Network and phone restored after hours.

  • Sun Valley Supply - Dewey 18:10 EDT Site lost network and power due to heavy winds.

    Sun Valley Supply - Dewey 18:10 EDT Heavy winds caused building damage and power outage in the area. No eta.

  • 07/10/24 19:10 EDT - Sun Valley Supply Dewey - power restored, network back online.

  • Tuesday 9th July 2024

    CMI CAPCO Network Outage

    7-9-24 15:27 EDT CMI CAPCO Network Outage. IT teams investigating root cause and will update as more information is known.

  • Site is back up. Power was restored, but network didn't come back up. Router was in rommon mode. Damon consoled in and got it up and running at 10:35am. Total outage time, 19 hours and 8 minutes.

  • CMI Headquarters (Marietta, GA) Network Outage

    7-9-24 15:04 EDT CMI Headquarters (Marietta, GA) Network Outage. IT Teams investigating root cause.

  • 7-9-24 18:14 Network functions have been restored. ISP issue was root cause.

  • Local Network JB Materials Honolulu - 07/07/24 08:00EDT - Internet and phones down. ISR replacement sent.

    JB Materials Honolulu - 07/07/24 08:00EDT - Internet and phones down. ISR replacement sent.

  • 07/09/24 19:51EDT - JB Materials Honolulu: Internet restored. Replacement ISR connected.

  • Inclement Weather TEJ Spring - Power Outage

    7-9-24 10:03 EDT TEJ Spring - Power Outage due to major storms in the area. ETR is unknown at this time.

  • 7-11-24 16:55 Generator ran out of gas, network down until able to get more for the morning.

  • 7-11-24 06:50 EDT - Yard personnel were able to get gas for the generator. Temp operations until power is restored, ETR is still unknown at this time.

  • 7-10-24 Generator hooked up, power supplied for a few hours, then ran out of gas for generator. 7-10-24 13:40 Once more gas is available or power is back on, IT teams will update status.

  • Inclement Weather LSM La Feria - Power and widespread ISP Outage (Spectrum)

    7-9-24 10:39 EDT LSM La Feria - ISP Outage due to major storms. ETR unknown.

  • 7-9-24 13:12 EDT La Feria - Power Restored, yet ISP Outage due to major storms. ETR unknown. 7-9-24 17:03 EDT ISP restored connectivity. All networking restored.

  • Monday 8th July 2024

    COL Wilmington (NEW) - Network Outage

    7-8-24 10:59 EST COL Wilmington (NEW) - Network Outage (blip) Network self restored on 7-8-24 at 11:09 EST

    Power Issue TUC Fletcher - Power Outage

    7-8-24 11:27 EDT TUC Fletcher - APC fully drained as power cord was not fully seated into wall plug and powered the unit off. Had YM reseat power plug at wall for APC UPS. UPS kicked back on - network restored.

    Inclement Weather TUC Fletcher - Power Outage

    7-7-24 14:09 EDT TUC Fletcher - Power Outage due to major storms. Restored on 7-7-24 20:50 EDT. No users affected.

    Inclement Weather TEJ Spring - Power Outage

    7-8-2024 08:03 EDT TEJ -Spring Power Outage due to major storms in the area. ETR is unknown. Updates will be posted as more information is learned.

  • 7-9-24 07:25 Power restored; networking functions resumed.

  • Inclement Weather TEJ - Houston (Weber Street) Power Outage

    7-8-2024 08:33 EDT TEJ - Houston (Weber Street) Power Outage due to major storms in the area. ETR is unknown. Updates will be posted as more information is learned.

  • 7-8-24 15:48 EDT Power restored; networking functions resumed.

  • Friday 5th July 2024

    O365 Exchange Some users may be intermittently unable to access Exchange Online through the ActiveSync connection method

    Microsoft has reported some users may be intermittently unable to access Exchange Online through the ActiveSync connection method

    Issue ID: EX808712 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: Jul 5, 2024 at 10:45 AM EDT

    User impact Users may be intermittently unable to access the Exchange Online service through the ActiveSync connection method.

    Scope of impact This issue may affect any user attempting to access the Exchange Online service through the ActiveSync connection method, although it's unlikely that all users are actively impacted at once due to the intermittent nature of the event.

  • Current status Jul 5, 2024 at 11:02 AM EDT We've identified that 503 errors are intermittently occurring when processing user access requests routed through ActiveSync. We're investigating these errors to determine why they're being generated to assist our investigation into the source of the issue. Next update by: Friday, July 5, 2024 at 12:30 PM EDT

  • CBS Dover: Network outage.

    7/5/2024 7:53 EDT - CBS Dover: Network outage.

  • 7/5/2024 8:40 EDT - CBS Dover: Network restored. Restarting network equipment brought yard back online.

  • Wednesday 3rd July 2024

    GMS Wide - Partial Inbound/Outbound Calling Outage - OneCloud Phone System, Various Locations

    7-3-2024 0942 EDT

    Investigating - We are currently investigating reports of a partial outage affecting inbound and outbound calling services. Our engineering team is actively investigating the issue to identify the root cause and restore full service as quickly as possible. Jul 03, 2024 - 15:15 UTC

    Inbound CallingPartial Outage Outbound CallingPartial Outage

  • 7-3-24 13:24 EDT

    Partial Inbound/Outbound Calling Outage

    Incident resolved

    The issue causing the partial outage affecting inbound and outbound calling services has been fully resolved. All services are now operating normally.

    Time posted

    Jul 3, 18:24 UTC

    Components affected

    OneCloud - Inbound Calling

    OneCloud - Outbound Calling

  • 7-3-24 13:34 EDT Partial Inbound/Outbound Calling Outage

    Incident status: Monitoring

    We have successfully implemented a fix for the partial outage affecting inbound and outbound calling services. Our team is now monitoring the situation to ensure that the issue has been fully resolved.

    Time posted

    Jul 3, 17:34 UTC

    Components affected

    OneCloud - Inbound Calling

    OneCloud - Outbound Calling

  • 7-3-24 12:52 EDT

    Partial Inbound/Outbound Calling Outage

    Incident status: Identified

    We have identified the issue causing the partial outage affecting inbound and outbound calling services. Our engineering team is actively working on implementing a fix.

    Time posted

    Jul 3, 16:48 UTC

    Components affected

    OneCloud - Inbound Calling

    OneCloud - Outbound Calling

  • Tuesday 2nd July 2024

    DL Building Materials MATDL - DoorShop / Gatineau office partial power outage

    7/2/2024 15:22 EDT MATDL Doorshop and Gatineau office - power outage from an incident on Vernon street has affected power service to both the MATDL Doorshop and Gatineau offices, Doorshop also currently do not have internet access due to lack of power for the network equipment.

    Hydro Quebec estimate service will be restored at 17:15 EDT on 7/2/2024.

  • 7/2/2024 17:23 EDT - Power has been restored and both yards are back online.

  • 7/2/2024 16:45 EDT - Hydro Quebec have posted an update that crews are on site, and the ETA for the return of service has been revised to 18:15 EDT 7/2/2024

  • Friday 28th June 2024

    COW Texarkana - Network Outage

    6-28-24 11:52 EDT COW Texarkana - Network Outage. Root cause and resolution unknown. No one at site, Network restored on its own on 6-28-24 at 12:30 EDT.

    Thursday 27th June 2024

    O365 Exchange AMWSupply.com Email outage

    AMWsupply.com is experiencing an email outage. We will update once this has been resolved.

  • O365 services tied to domain and when it expired the domain was suspended and parked at GoDaddy. Domain was renewed and successfully transferred to our DNS Provider.

  • Wednesday 26th June 2024

    Carrier (ISP) DSI Kearney - Network Outage

    6-25-24 22:06 EDT - DSI Kearney - Network Outage. Trouble shooting performed at yard level, called into ISP. Ticket # for ISP is 32449579

  • 6-26-24 14:45 EDT - Network has been restored, verified connections functioning properly.

  • Postmark Service Issue: Outbound sending. Outbound messages are delayed.

    We are investigating reports of delayed message sending. Messages are being accepted, and sent delayed. We'll provide an update as we have more information. Avatar for Postmark Support Postmark Support 10:12 EDT - 26 June 2024 Began at: 10:12 EDT - 26 June 2024

  • Updated We've worked through the queue and message sending is returning to normal speeds for all sends now. Avatar for Postmark Support Postmark Support 10:58 EDT - 26 June 2024

  • We've implemented a fix for the issue that was causing message delays. It is possible to see previously sent messages delayed as we work through the queue of messages. Newly triggered messages will be sent normal.

    We'll update the status once we have sent all queued messages. Avatar for Postmark Support Postmark Support 10:53 EDT - 26 June 2024

  • We've identified the source of sending delays, and are implementing a fix. Some previously messages may still be delayed as we work through the delayed sending message queue. Avatar for Postmark Support Postmark Support 10:32 EDT - 26 June 2024

  • Tuesday 25th June 2024

    GTS Missoula - Network outage being investigated.

    06-25-24 17:35 EDT - GTS Missoula lost network access, the issue is being investigated.

  • 06-26-24 22:47 EDT GTS Missoula - Network restored overnight.

  • Monday 24th June 2024

    Local Network CBS Hagerstown network outage.

    6/24/2024 13:02 EDT - CBS Hagerstown network outage. Power verified and network team is escalating AT&T Ticket: CS0842536 that was not closed from Friday 6/21 outage.

  • Connected switch (starting Jun 24 20:59)

  • Power Issue Gator - Sarasota - Network Outage

    06/24/24 - 09:57 EST - Network outage began - Traced the issue to a tripped breaker. Once the breaker was reset power was restored and the network came up. Restored at 10:29am EST. for a total outage time of 32 minutes.

    Friday 21st June 2024

    6/21/2024 14:40 EDT - CBS Hagerstown network outage.

    6/21/2024 14:40 EDT - CBS Hagerstown network outage.

  • 6/21/2024 17:46 EDT - Network was restored: AT&T Ticket: CS0842536

  • Wednesday 19th June 2024

    Carrier (ISP) CBSI Winchester - Network Outage

    06-19-24 10:30AM EDT - CBSI Winchester network down. Issue is being worked on by Comcast technicians.

    Your Comcast Business service is experiencing degradation. We have detected a potential decrease in connectivity impacting the network for Customer Name: GYPSUM MANAGEMENT AND SUPPLY-930011020, located at 195 LENOIR DR,,WINCHESTER,VA 22603 195 LENOIR DR_GYPSUM MANAGEMENT AND SUPPLY-WNCHVAWA-930011020. Location Address

    EVC ID

    195 LENOIR DR,,WINCHESTER,VA 22603

    14.VLXP.077709..CBCL.. 14.KRGS.039724..CBCL.. (EDIA) No action is required; however, if you are experiencing service interruption, please reply to this email or call us at 877-713-2243 and reference ticket number SI066876759.

  • 06-19-24 15:55 EDT - CBSI Winchester network restored, Comcast techs made fiber repair in the field.

  • 06-19-24 11:40 EDT - Comcast fiber event being investigated by technicians in the area. Comcast Ticket SI066876701

  • Tuesday 18th June 2024

    Carrier (ISP) Colonial Materials - Jacksonville, NC - Network Outage

    06/17/24 16:03 EST Colonial Jacksonville - Network outage verified power - Contact Adam Elliott 910-443-0689 - Traced the issue to the Spectrum fiber equipment. Restarted it and the site came back up. Site back online 06/18/24 08:30 EST. Total outage time 16 hours and 27 minutes.

  • Carrier Fixed

  • Monday 17th June 2024

    Postmark Service Issue: Outbound sending and Inbound processing. Messages are being accepted and queued.

    Investigating We are investigating reports of messages being queued in Postmark. Messages are being accepted, though some are showing as queue.

    Postmark Support 14:27 EDT - 17 June 2024 Began at: 14:27 EDT - 17 June 2024

  • Resolved We've now resolved this incident. Previous email queue messages are cleared and should have been sent as expected. Avatar for Postmark Support Postmark Support 19:27 EDT - 17 June 2024

  • We are mitigating the cause of the incident, emails are processing and sending. Queued messages are still possible as we work towards a resolution.

    Avatar for Postmark Support Postmark Support 16:35 EDT - 17 June 2024

  • We have identified the cause of delayed sending but messages are queueing. We are actively working on resolving the issue. Some messages may process and send as expected.

    Avatar for Postmark Support Postmark Support 15:35 EDT - 17 June 2024

  • We are continuing to investigate the cause of messages being queued. Our UI may show intermittent errors we continue to investigate this.

    Avatar for Postmark Support Postmark Support 14:49 EDT - 17 June 2024

  • Friday 14th June 2024

    GTS Anchorage network outage

    06-14-24 17:00 EDT - GTS Anchorage lost network and phones. Granite Communications service ticket 3058737.

  • 6-14-2024 EDT 22:57 ISP restored services; networking functions have been restored properly.

  • CMI Calera Network outage.

    6/14/2024 14:21 - CMI Calera Network outage.

  • 6/14/2024 15:23 EDT - CMI Calera Network restored. Due to AT&T outage.

  • COL Wilmington - Power outage, bad transformer being replaced. Repair ETA 3-4 hours

    06-14-24 11:58AM EDT - COL Wilmington lost power, power company on site to replace transformer.

  • 06-14-2024 EST 16:10 Transformer replaced, power restored, networking functions operating properly.

  • Wednesday 12th June 2024

    AMW Supply - Network outage

    06-12-24 07:00 EDT - AMW Supply internet down due to Cox outage in the area. Technicians are working on the issue to be resolved by 11:06AM EDT.

  • 06-13-24 14:14PM EDT - AMW Supply Network restored. Cox technicians repaired issue in the field.

  • Tuesday 11th June 2024

    Inclement Weather OBS - West Palm Beach - Network Outage

    Network Outage - reported Monday 6/10/24 - Outage began Friday 6/7/24, 5:21pm - Lightning fried ports on the ISR along with ISP equipment. Comcast sent a dispatch out on 6/10/24 and repaired their side by 6:30pm. It was determined on 6/11/24 by 10am that the ISR was damaged as well. A replacement ISR has been sent along with a new Meraki incase that was also fried. Local contact is Dan Sloan 7724852264.

  • 6-12-24 10:07 EDT - Meraki and ISR replaced - Network restored and verified functioning properly.

  • Power Issue TAM St Joe - Planned Power Outage

    6-11-24 10:01 EDT TAM St Joe - Planned Power Outage due to construction happening down the street. ETR 2-3 hours. Power forewarned company informed yard of outage.

  • 6-11-24 10:43 EDT - Crews completed construction and tuned power back on to the street businesses. Networking restored.

  • Monday 10th June 2024

    DL Building Materials MATDL - Ottawa - ISP Performance issues

    Internet speed issues were reported around noon at the MATDL Kanata location, Nuvollo was able to confirm with the ISP Bell Canada that there was a partial outage affecting speeds in the area. Bell Ticket #80975146, Nuvollo Ticket#585019

    Bell confirmed that maintenance is planned and full service will be returned no later than 12AM, but if we reboot the ISP Modem we might see service return to normal sooner.

    At 5:15PM EDT the ISP Modem was rebooted and full internet service and VOIP was restored by 5:20PM EDT.

    Monday 3rd June 2024

    Power Issue GTS Woodinville - Network Outage - Power Outage in the area, no eta.

    6/3/2024 4:50PM EST - GTS Woodinville lost power to the building, network and phones down. No eta.

  • 06/03/24 20:15 EDT - GTS Woodinvilles power to building restored. Network and phones back online.

  • Tuesday 28th May 2024

    Power Issue Tejas - Spring - Network Outage - Power Outage due to storm

    Network outage due to a storm that took out power. No ETA from the power company yet. Local contact Brandon Gonzalez -346-349-4373

  • 5-28-24 15:35 Power restored, networking functioning properly.

  • Carrier (ISP) JNB Escondido - Network Outage

    Network Outage - Users got onsite and had no internet, they restarted equipment and everything came back up. Outage began on 5/27 @ 11:12pm and ended on 5/28 @ 5:41am for a total outage time of 6 hours and 29 minutes.

    COW Tyler - Power Outage

    5-28-24 COW Tyler - Power Outage. Known widespread power issue with over 600K users without power. No ETR at this time. Will update when more information is available.

  • Power restored on 5-28-24 at 17:08 EDT

  • Inclement Weather COW Carrollton - Network Outage - Power Outage due to storms

    Network Outage due to a power outage because of storms this morning. It began at 5:55am and ended at 12:07pm for a total outage time of 6 hours and 12 minutes.

    Thursday 23rd May 2024

    NEG-Brooklyn-Wortman - Network Outage

    5-23-24 08:23 EDT NEG-Brooklyn-Wortman - Network Outage. UPS was accidentally unplugged; UPS ran its battery life and then network shut down. UPS plugged back in at 11:13 EDT, network restored.

    Wednesday 22nd May 2024

    COW Waco - Network Outage

    5-22-24 13:32 EDT COW Waco - Network Outage. IT Teams are investigating. Updates will be posted as more information is known. AT&T and Spectrum service is down.

  • 5-23-24 11:48 EDT Spectrum replaced the modem at Waco and per Garrett they are back online, now we just waiting on ATT to repair the fiber. Networking has been restored

  • ATT update - 05/23/2024 12:20 AM EDT OUR OUTSIDE FIELD FORCES HAVE COMPLETED THEIR WORK. FURTHER TESTING IS UNDERWAY TO VERIFY YOUR CIRCUIT IS WORKING PROPERLY. YOU WILL RECEIVE ADDITIONAL STATUS AS IT BECOMES AVAILABLE. STATUS TIME: 05/23/24 07:00:00 TROUBLE REPORT STATE: OPENACTIVE TROUBLE REPORT STATUS: STOPNOACCESS

  • 5-23-24 11:41 EDT

    05/23/2024 08:41 AM MST AN AT&T TECHNICIAN HAS REPORTED A FIBER OPTIC FAILURE. YOUR REPAIR MAY DELAYED AS AT&T IS PERFORMING FIBER RESTORATION EFFORTS

  • ATT ticket 452201894

  • Friday 17th May 2024

    Power Issue TEJ - Houston (Cunningham Rd) Power Outage

    5-17-24 18:31 EDT - TEJ - Houston (Cunningham Rd). Due to major storms, no ETR at this time. Over 900,000 without power.

  • 5-18-24 19:52 EDT - Power company restored power - network connection has been verified.

  • Local Network Colonial Fayetteville - Network Outage

    05/17/24 09:30 EDT Colonial Fayetteville - Network Outage verified power onsite and power cycled ISR and ISP.

  • 05/17/24 12:42 EDT Restarted ISR and ISP. Metronet confirmed fiber cut. Site came back online 12:42

  • Thursday 16th May 2024

    RemedyForce GMS RemedyForce Errors, Ticketing Function not Working

    5-16-24 10:34 EDT - RemedyForce Errors, Ticketing Function not Working. GMS Tech are unable to respond to tickets at the moment as RemedyForce application in not functioning. Vendor is aware of the issue.

    ID SUBJECT INSTANCES SERVICES STATUS 12643 Performance Degradation Page Load Delays USA424, USA472, USA702, .... Einstein Bots Ongoing 12632 Feature Degradation ARE2S, AUS2S, AUS14S, .... Core Service Ongoing 12623 Feature Degradation USA224S Search Ongoing

  • Salesforce fixed

  • Capitol Building Supply, Inc. CBSI - DC - Network Outage

    Outage begain at 5:06pm on 5/15/24. UPS failure. Ordered a replacement which will be installed by Nebula. Bypassed and using surge protectors in the meantime. Network came back online at 8:31am. Total outage time - 15 hours and 25 minutes.

    Ordered new UPS from Amazon PO number : 109120_510685EV GL code : 109120

  • ISP fixed